Retail Associate - PT

The Retail Associate helps set the tone for an exceptional visitor experience by warmly welcoming visitors, answering questions, providing recommendations on products, efficiently processing transactions at the Point-of-Sale, and sharing information on Orlando Science Center’s Membership benefits. This role is responsible for engaging with guests, ensuring a positive experience, and maintaining a well-organized retail store.

• Guest Engagement:
  • Warmly greet and receive guests in a welcoming manner, building rapport through conversation and honest recommendations.
  • Respond to customer needs by providing accurate and helpful information about products and the Science Center.
  • Promote and educate visitors on the benefits of membership and current promotions.
• Sales and Customer Service:
  • Drive sales through suggestive selling and sharing product knowledge.
  • Use upselling techniques to meet sales goals and enhance the customer experience.
  • Assist with the Point-of-Sale system, ensuring accurate and efficient transactions.
  • Handle guest inquiries and resolve any issues promptly and courteously.
• Store Operations:
  • Maintain the cleanliness and organization of the retail store, restocking shelves as needed.
  • Participate in physical inventory counts and assist with inventory management.
  • Ensure the store is well-stocked and visually appealing before opening and after closing.
• Team Collaboration:
  • Contribute positively and enthusiastically as part of the team-oriented department.
  • Communicate effectively with team members and alert supervisory staff of potential problems or opportunities.

• Education: High school diploma or equivalent preferred.
• Experience: 1-2 years of retail or hospitality experience, 1-2 years of cash handling experience.

• Proficient with Microsoft Office and Point of Sales applications.
• Retail, customer service or hospitality experience preferred.
• Exceptional time management skills, organization skills, and high attention to detail.
• Comfortable working in a fast-paced environment.

• Ability to remain in a stationary position.
• Ascends/descends stairs throughout the museum.
• Ascends/descends ladders or other equipment to perform various tasks.
• Observes and reacts to the needs of guests, staff, volunteers, and community partners.
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
• Occasionally work in outdoor environments.
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (frequently)
• Weight Levels – Lift, Push, Pull
• Up to 50 pounds

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.