Inbound Phone Collections Specialist

Job Description

Orlans PC is seeking experienced individuals just like you join our Money Judgement/Consumer Litigation team, as a Phone Collections Specialist,. This would include credit cards, auto loans, consumer loans, indirect loan portfolios or commercial accounts that have been charged off or selected for litigation. Our highly-skilled Phone Collectors are responsible for processing high volume debtor phone calls and negotiating settlements, payment plans or other payment arrangements in accordance with client guidelines.

The Phone Collections Specialist position offers a competitive salary and a comprehensive benefits package.

Responsibilities:

• Handle inbound calls professionally within specified guidelines.
• Negotiate settlements, payment plans and other payment arrangements.
• Document case management system with completed activities.
• Update Client websites and respond to messages and inquiries.
• Ensure data accuracy to facilitate timely billing for each file in accordance with client time lines.
• Respond to client status reports.
• Adhere to strict compliance guidelines.
• Perform other related duties as assigned.
  
  

Requirements:

• High school diploma or equivalent; Bachelor’s degree preferred.
• Prior phone collections experience required.
• High degree of customer service.
• High degree computer skills.
• Error-free data entry skills.
• Detail orientation.
• Ability to multi-task frequently.
• Appropriate email etiquette.
• Appropriate telephone etiquette.
• Ability to work efficiently in a team environment under the pressure of deadlines.
• Experience with Collections Litigation, Call Center and/or Document Preparation preferred.
  
  

Orlans PC is an Equal Opportunity Employer

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