Technical Services Manager

Job Summary :

This role reports to the VP RDI and is responsible for working with Supply chain, FSQA, R&D and Operations to troubleshoot quality and operational issues, to support R&D trials and new product launches, to evaluate and approve new suppliers of existing ingredients and to support necessary reformulations of existing products, to manage product transfers between plants. Also, to conduct root cause analysis for customer complaints and out of spec production and to update operational control limits and procedures etc. for existing products to improve the “right first time” percentage.

Essential Duties and Responsibilities :

• Support R&D project leaders with new product, process, and procedure introductions.
• Collaborate with all stakeholders (R&D, FSQA, Ops, Supply Chain, Finance) on any modifications of existing products.
• Ensure existing and new products / processes / procedures are safe and suitable for purpose.
• Maintain and analyze data in a predictive and proactive manner, identifying and reporting weekly / monthly on trends and issues that impact Quality or Efficiency.
• Share with members of management on a regular basis your analysis report quality data, creating actionable insights, help build consensus and receive feedback to provide the best quality product possible.
• Champion collaborative cross functional teams to develop solutions to recurring problems (Customer complaints, near misses, out of spec production) at the root cause level and to incorporate these learnings into our procedures and policies to turn individual learnings into institutional ones.
• Regularly visit our various facilities, develop productive working relationships with key stakeholders, walk the production floor, interact with, mentor and train people at operational level to assist in ensuring plant production meets or exceeds customer requirements.
• Be a champion for Quality, Safety, Operational efficiency, new products / processes / procedures.
• Advise and guide senior leadership and the organization on the resources and training needed to meet relevant standards ensure food safety and quality.
• Work with NPD to ensure that new product introduction process is adequate to protect our customers and consumers and is being adhered to.
• Lead in the identification and adoption of best practice across all our US facilities.

Education and Experience :

Other Requirements :

Ornua Ingredients North America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants must be authorized to work for any employer in the ;

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