What are the responsibilities and job description for the Service Advisor Expert position at Oro Ford?
Job Overview:
Oro Ford is seeking an experienced Service Advisor to provide top-notch customer service and support to our valued clients. With a focus on delivering exceptional results, the ideal candidate will have a strong background in automotive repair and a passion for building long-lasting relationships with customers.
Key Responsibilities:
- Greet guests warmly and efficiently, ensuring a positive first impression
- Evaluate customer needs accurately and offer personalized solutions to meet their expectations
- Serve as a trusted advocate within the department, fostering open communication and trust
- Provide clear and concise information regarding service plans, services, and parts, empowering customers to make informed decisions
- Process all incoming service calls, create detailed ticket requests, and schedule follow-up appointments as needed
- Collaborate closely with technicians to ensure high-quality repairs are completed promptly and efficiently
- Nurture ongoing relationships with customers to encourage repeat business and referrals
- Address customer concerns promptly and professionally, resolving issues quickly and fairly
- Keep customers informed about the status of their repairs throughout the process
- Resolve customer complaints efficiently and effectively, upholding the highest standards of customer satisfaction
- Maintain organized and clean documents, files, workstations, and other areas according to company standards
Required Skills and Qualifications:
- High school diploma or equivalent
- Two or more years' experience as a Service Advisor
- Previous experience working in an automotive dealership repair facility is required
- Thorough knowledge of automotive repair theory, terminology, and procedures
- Proven track record of delivering excellent customer service and relations
- Excellent communication and problem-solving skills
- Able to prioritize tasks effectively, manage multiple responsibilities, and meet deadlines
- Self-motivated and able to work independently and collaboratively as part of a team
