What are the responsibilities and job description for the Police Communications Manager position at Oro Valley, AZ?

Salary : See Position Description

Location : Oro Valley, AZ

Job Type : Full Time

Job Number : 24 / 25 - 00031

Department : Police

Opening Date : 01 / 31 / 2025

Closing Date : 2 / 14 / 2025 5 : 00 PM Arizona

POSITION SUMMARY

Expected Starting Salary Hiring Range : $87,583 - $109,479

Starting Salary Depending on Experience and Qualifications

Under direction, plans, organizes, and manages the daily operations of the Town's Emergency Communications division, activities, and staff.

ESSENTIAL FUNCTIONS

Acts as liaison between the Communications Bureau and Patrol Bureaus, other Government Agencies and develops partnerships, serving on regional boards and committees for emergency communications and interoperability.
Coordinates and plans upgrades or system changes with vendors for CAD, 9-1-1 phone equipment, dispatch consoles, and radio equipment.
Develops and implements goals, policies and procedures related to police communications and reviews existing procedures to improve operational efficiency.
Ensures legal compliance with all laws, rules and procedures related to national, state and local 9-1-1 and Police communications operations.
Ensures performance measures are met for the Communications Bureau.
Fosters teamwork between divisions, within the department, and with other Town departments.
Maintains and prepares recordings for evidentiary purposes.
Manages the operation of law enforcement dispatch and 9-1-1 services responsible for assessing emergency requests for assistance, dispatching law enforcement, and / or other public safety services.
Oversees work, mentors, communicates, hires, evaluates, disciplines, and provides leadership to all department staff.
Serves as PSAP Manager and oversees 9-1-1 function for Oro Valley.
Serves as System Security Officer for the Arizona Criminal Justice Information System (ACJIS) and ensures compliance by department personnel.
Submits recommendations and justifications for annual budget items regarding emergency communications operations.
Assists with the forecasting, development and monitoring of the department budget.
Assists with personnel actions such as selection, promotion, discipline, and evaluations.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

Ability to be an active, positive and contributing team member of the Department's Management Team.

Ability to communicate effectively both verbally and in written communication.

Ability to establish and maintain effective working relationships.

Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.

Knowledge of 9-1-1 systems, policy, and legislation.

Knowledge of, or ability to learn, applicable Town, State and Federal statutes, rules, ordinances, codes, regulations governing dispatching.

Knowledge of CAD and Telecommunications systems, methods and equipment as it applies to Public Safety dispatching.

Knowledge of management and / or supervision principles and possession of strong leadership skills.

Knowledge of principles and practices of Public Safety Communications.

Knowledge of Town and Department policies and procedures.

Skill in operating computers and public safety related communication equipment utilizing a variety of software and operating systems / applications.

Skill in quick decision making and correcting emergency situations.

Ability to demonstrate flexibility and judgment in difficult or stressful situations.

MINIMUM QUALIFICATIONS

A High School diploma or GED.

Five (5) years' experience as a Public Safety Telecommunicator.

Three (3) years' experience in a supervisory or managerial capacity.

Ability to successfully obtain Emergency Number Professional Certification within one (1) year.

An equivalent combination of education and experience may be considered.

ENVIRONMENTAL FACTORS AND WORKING CONDITIONS

Work is performed in an indoor environment.

Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.

Why Apply

Oro Valley is a planned community cradled in the shadows of the magnificent Santa Catalina Mountains, with hiking trails through Catalina State Park, hiking and bicycle trails throughout the Town, world-class golf courses, horseback riding and a long-valued cultural tradition, vibrant for over a thousand years. Oro Valley has received many accolades through the years and is proud to have been named : Best Places to Live in Arizona, Best Towns for Families and Best Places in America to Live and Launch a Small Business.

Oro Valley is located in northern Pima County, just three miles north of Tucson, and a quick drive to the University of Arizona and Tucson International Airport. With average high temperatures of 83.4 degrees, average lows of 53.8 degrees, the town sits at an elevation of 2,640 feet, covers more than 34 square miles and has a current population of 41,011. Oro Valley was incorporated in April, 1974. Oro Valley is also quickly developing a strong reputation as home to the emerging bioscience and biotech industries. We are a young, diverse, dynamic community with a responsive government and our schools are among the finest in Arizona.

The Town of Oro Valley has a council / manager form of government. Six council members and the mayor are elected for four-year terms. The town manager is appointed by town council. The Town of Oro Valley provides high-quality services including : police, planning, zoning, construction, inspection, transit services, traffic engineering, street maintenance, storm water management, flood control, water utility, parks, recreation, aquatics, library, cultural resources, economic development, constituent services, community and media relations, budget development, debt and investment management, attorney services, magistrate court and more.

Town of Oro Valley currently has a benefits program that is currently offered to employees of the Town who work 20 or more hours per week on a regular basis. (Part-time employees working at least 20 hours per week may qualify for participation in the individual plans, dependent upon the specific terms of coverage.) Please click on the following link to get a full description of all the benefits that the Town of Oro Valley offers.

Do you have a High School diploma or GED?

Do you have five (5) years' experience as a Public Safety Telecommunicator?

Do you have three (3) years' experience in a supervisory or managerial capacity? Please explain.

Do you agree to obtain Emergency Number Professional Certification within one (1) year?

Required Question

Salary : $87,583 - $109,479

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