Office Manager

The following position is for employment with:

Orofacial & Dental Implant Surgery
12780 Waterford Lakes Pkwy Suite 110, Orlando, FL 32828

Practice Manager

Positions Purpose: The Practice Manager plays a critical role in the day-to-day management of office operations within their assigned location(s). Through effective leadership, communication, and coordination, they ensure that their offices run smoothly, efficiently, and in compliance with regulatory standards, while also fostering a positive work environment and delivering high-quality patient care.

Key Responsibilities

• Recruitment and Hiring: Practice Managers are responsible for recruiting and hiring new employees for their respective office locations. This involves collaborating with the HR department to advertise job openings, screen candidates, conduct interviews, and make hiring decisions that align with the practice's staffing needs and culture.
• Training and Development: Practice Managers oversee the onboarding process, ensuring that they receive comprehensive training on office procedures, policies, and systems. They provide ongoing support and guidance to new hires to facilitate their integration into the team and promote a positive work environment.
• Performance Management: Practice Managers are responsible for evaluating the performance of office staff on an ongoing basis. They set clear performance expectations, provide regular feedback and coaching, conduct performance reviews, and address any performance issues or concerns in a timely and constructive manner.
• Schedule Management: Planning and managing office schedules to optimize patient flow and provider productivity.
• Communication Facilitation: They serve as the primary point of contact for office staff, facilitating communication and collaboration within the team. Practice Managers ensure that important information is communicated effectively, both vertically (from management to staff) and horizontally (across different departments or office locations).
• Patient Satisfaction: Practice Managers prioritize patient satisfaction by ensuring that office staff provide courteous, efficient, and compassionate service to patients. They monitor patient feedback, address any complaints or concerns, and implement strategies to continuously improve the patient experience.
• Patient Flow Optimization: They monitor patient flow within the office, identifying opportunities to improve efficiency and minimize wait times. This may involve adjusting scheduling templates, implementing strategies to reduce no-shows and cancellations, and optimizing patient check-in and check-out processes.
• Resource Allocation: Practice Managers allocate resources such as staff, equipment, and facilities to meet the demands of the office schedule. They ensure that staffing levels are sufficient to support patient volume and that necessary supplies and equipment are available to facilitate smooth operations.
• Problem-Solving and Conflict Resolution: When issues or conflicts arise within the office, Practice Managers are responsible for addressing them promptly and effectively. They listen to employee concerns, identify root causes, and work collaboratively with staff to find solutions that promote teamwork, morale, and productivity.
• Compliance Oversight: Practice Managers ensure that office operations comply with all relevant regulatory requirements, industry standards, and practice policies in coordination with Senior Leaders. They stay informed about changes in regulations and guidelines related to healthcare administration and implement necessary updates or adjustments to ensure compliance.
• Quality Improvement Initiatives: They actively participate in quality improvement initiatives to enhance the quality of patient care and service delivery within their offices. This may involve implementing quality metrics, conducting audits or evaluations, and identifying areas for improvement to enhance patient satisfaction and outcomes.

Minimum Qualifications for Office Supervisor:

• Bachelor's degree in healthcare administration, business management, or a related field.
• At least 3 years of experience in a supervisory role within a medical or dental office setting.
• Reliable transportation and a valid driver's license.
• Willingness to travel to four office locations as needed for training, meetings, or other operational requirements.
• Strong leadership and interpersonal skills, with the ability to effectively manage a team and interact with patients.
• Proficiency in office software applications, including Microsoft Office Suite and electronic medical records systems.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines.
• Knowledge of healthcare regulations and compliance standards, particularly those related to oral surgery practices.
• Ability to adapt to changing environments and handle multiple tasks simultaneously.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with staff, patients, and external stakeholders.

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.