What are the responsibilities and job description for the IT Support Technician - OPS Buena Park position at Orora Group?
At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what's inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.
The Role : IT Support Technician
Orora Packaging Solutions is seeking a IT Support Technician primarily responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This specific role will specialize in supporting the Windows environment at Orora.
- This position will report to the : IT Service and Experience Manager
- Travel Requirement : Up to 20% Travel
- FLSA Status : Non-Exempt
What You'll be Responsible For in this Role
In this role, you will be responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This position must specialize in Windows and Macintosh support, online cloud service support, desktop imaging, mobile devices, and audiovisual technologies.
This position contributes to the continued operation and development of the OPS's Information Technologies (IT) department including physical / virtual server, hardware deployment, software installation, architectural design, systems analysis, enhancement design, purchase recommendations and research, capacity planning, performance analysis, monitoring, documentation, and reporting.
This role focuses on providing support for the front-end delivery of technical solutions to our coworkers. In this role you are responsible for resolving end-user issues on their computing equipment and applications. Key responsibilities include installing hardware and software systems, maintaining or repairing equipment, troubleshooting a variety of computer issues, setting up computer security measures, configuring computer networks, offering technical support for on-site or via phone or email
This role requires high skill and proficiency in the theoretical and practical application of specific computer systems and analysis, including the deployment and enhancements to customized software engineering tools and scripts.
What We're Looking For
Minimum Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience :
domains as described.
A Certification
Preferred Knowledge, Skills & Abilities :
Problem solving and judgment
Capabilities and Availability :
Physical Demands & Work Environment
The physical demands and work environment are representative of those a team member encounters while performing the essential duties.
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Please reach out to
careers@ororagroup.com for additional support and guidance
Reasonable Accommodations
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at : careers@ororagroup.com for additional support and guidance
What We Offer
Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer :
Equal Employment Opportunity
We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.
Recruitment Agencies
Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.
Solicitation of Payments
Orora does not solicit payment from our applicants and candidates for consideration or placement.
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