What are the responsibilities and job description for the Strategic Accounts Manager position at Orora Group?

Job Title : Strategic Accounts Manager

Position Summary

This position works to support the Strategic Account Directors while assuming ownership of service to assigned accounts in alignment with the OPS Strategic Plan. As the Manager, you will be the primary customer service contact to Strategic Account key contacts and work closely with the Strategic Accounts team to ensure alignment with their objectives.

Primary Duties and Responsibilities

Ensures that Safety is the number one priority.
Coordinate the completion and response to RFQ / quotes for supported Directors and Customers.

Work with Directors and Procurement to assemble necessary data to insure RFQ is executed at the highest level.

Confirms specifications, drawings, usage information and service requirements in coordination with SA Directors

Coordinates communication between Procurement, Strategic Account Directors, and the customer.

Responsible for the insuring responses are accurate and complete by desired request date.

Manage new account transitions.

Coordinates / facilitates transition planning and activities with SA Director to include :

Account Set-up

New Item set-up

Works with procurement on initial inventory levels

Service requirements documentation and communication with impacted facilities

Rebate accrual set-up

Host cadence calls throughout transition with all impacted facilities, Sales Reps, and Strat Director to insure high levels of communication and coordination

Host weekly cadence with customer contacts to insure high levels of communication

Serve as primary account contact.

Ensures service levels are maintained across impacted platform

Reviews ongoing inventory demand and adjusts as needed

Tracks Aged Inventory and communicates with SA Directors and customer

Works with Procurement to adjust reorder levels as required

Maintains high level of communication with customer and SA Director as to the status of the account

Addresses customer situations that arise on an as needed basis

Works with local teams to ensure service commitments are maintained consistently across serviced locations

Facilitate the QBR process for assigned customers.

Collects relevant data in advance or QBR’s including the creation of update deck

Usage and service reporting

Participates in QBR’s for assigned customers

Tracks relevant cost savings and / or other special projects for assigned customers

Facilitates rebate management and payments

Contract management and input into Contract AI

Facilitates auto price management

Customer price list management

Maintain customer database of contracts

Margin improvement initiatives

Identify and monitor item categories by site

Performs other duties and / or responsibilities as assigned.

Qualifications

Education and Experience :

5 years’ experience in high level national / global customer support.

Previous experience in industrial packaging is preferred.

Knowledge, Skills & Abilities :

Proven ability to executive results-driven strategies that are aligned with business goals and objectives.

Strong project management skills to allow for timely planning, executing and reporting on multiple projects at the same time.

Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the company.

Ability to meet deadlines; professionally maintain composure and effectiveness under pressure and changing conditions.

Strong organization skills

Strong writing skills

Strong verbal and communication skills

Strong analytical planning and negotiation skills

Team player

Success-oriented, persuasive, and outgoing personality

This position requires the ability to demonstrate the following competencies :

Business Mastery

Integrated Leadership

People Development

Change Management

Intellectual flexibility & technical acumen

Proficient in PC computer skills :

Excel

Word

PowerPoint

Power BI

Teams

Extensive ERP and subsystem experience

Oracle

Ariba

Coupa

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at : careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer :

Medical

Dental

Vision

Generous PTO

401(k) with a Company Match

Flexible Spending Accounts

Employee Assistance

Group Life and AD&D

Voluntary Life and AD&D

Group Short-Term Disability

Group Long-Term Disability

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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