What are the responsibilities and job description for the Maitre d'/Host position at OROSOKO Sound Bar?
Overview:
New powerhouse hospitatlity group seeking a skilled Maitre d'/Host to join our team in providing exceptional guest experiences at our restaurant. The ideal candidate will have a passion for REFINED hospitality and possess excellent communication skills to ensure seamless guest services.
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Coordinate with door greeter for seamless hand-off of guests into the premises
- Manage reservations and seating arrangements efficiently using POS system, including:
- Following up with unconfirmed guests
- Confirming special occasions, dietary restrictions and special requests from guests
- Logging notes and keeping up with information about all guests
- Creating and managing a guest database for targeted marketing and follow-up
- Coordinate with the kitchen and serving staff to ensure timely service
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer company phone during off hours to ensure guests are able to speak to a live person when they have questions or are making requests
- Monitor messages on company voicemail, social media, POS system and other media to ensure prompt, accurate responses
- Maintain a clean and organized front-of-house area
- Assist in training new staff members on guest relations and service standards
- Sharp, professional dress always
Skills:
- Strong communication skills to effectively interact with guests and team members
- Excellent recall of former guests and VIPs to demonstrate care in addressing their personal needs
- Proficiency in using POS systems, specifically Toast POS (and back-end), for managing reservations and guest requests
- Excellent phone etiquette for handling reservations and guest inquiries
- Ability to multitask in a fast-paced restaurant environment
- Prior experience in the food service industry or restaurant setting is REQUIRED
- Willingness to assist guests and provide exceptional service at all times
- STRONG INTUITION
Job Types: Full-time, Part-time
Pay: $20.00 - $27.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Charlotte, NC 28203 (Required)
Ability to Relocate:
- Charlotte, NC 28203: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $28