What are the responsibilities and job description for the Customer Relationship Specialist position at Oroville Ford Lincoln Mercury?
Benny Browns Oroville Auto Center is looking to hire a Customer Relationship Specialist to join our Business Development Center (BDC). Huge income potential. Our rapidly expanding business provides a significant opportunity for learning, training, and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, disability, 401K, paid time off) and professional, team-oriented culture. To capitalize on all of the great opportunities, the BDC associate should be able to:
* Be comfortable making outbound dials (up to 100 calls a day)
* Create relationships with customers
* Set and confirm appointments (Through emailing and calling)
* Make phone calls on a daily basis
* Take new, incoming calls and set appointments by the end of the call
Responsibilities
* Provides administrative assistance as needed
* Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
* Deliver a great customer service experience
* Field inbound calls for multiple departments
* Make outbound appointment reminder and follow-up calls
* Ability to learn multiple software applications
* Ability to perform duties under direct supervision
* Excellent problem solving and decision-making skills
Qualifications
* High school diploma
* Excellent telephone, writing and typing skills
* Strong computer and internet skills, including Microsoft Office suite
* Must be able to work weekends.
* Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
* Must have drive and confidence to be successful.
Benefits/What We Offer
* 401K
* Health, Dental, & Vision Insurance
* Paid Holidays
Call Mike at (530)249-6339
