Job # : 9409
Job Category : Patient Access
Job Type : Full Time
Shift Type : Variable
Facility :
Department : Lab Registration
Pay Range : $19.72 / hr. - $26.51 / hr.
Open Date : 12.05.24
Close Date : Qualifications :
- High School Graduate or Equivalent
- Four years registration experience with emphasis on patient contact and accuracy
- Medical Terminology
- In depth knowledge of HIPAA
Job Details : Start Date :
Open Until Filled. This position is for internal applicants only.
Qualifications :
High School Graduate or EquivalentFour years registration experience with emphasis on patient contact and accuracyMedical TerminologyIn depth knowledge of HIPAAExperience with training staff in addition to analyzing, designing and developing training curriculum material preferredDemonstrate experience in leadership skillsDemonstrate understanding of Health Care industry as it relates to the division of Patient Access and registrationAbility to communicate effectively, gain credibility, and develop productive relationships with management, staff members, and other customersProven abilities to set priorities and multi-taskSelf motivated individual with exceptional customer service skillsTeam oriented individual who shows initiative and demonstrates flexibilityKnowledge of Medi-Cal; Medicare and private insurance reimbursement and billing procedures helpfulMust have basic clerical skills, typing, filing, ability to communicate with the public, doctors, nurses and patientsAbility to maintain composure when faced with difficult situationsMust be able to handle confidential situations with tactAbility to work with computers, electronic devices, telephones, fax machinesMust possess the ability to do multiple tasks simultaneouslyDuties &
Responsibilities : Job Summary
The function of the Lead Patient Access Clerk is to provide leadership, communication and training to the registration team of Oroville Hospital. The Lead Patient Access Clerk provides continuity during the initial and ongoing training of employees throughout Oroville Hospital who have responsibility for registering patients following established policy and procedures. Works cooperatively with the Patient Access Manager, Patient Access Supervisors, Clinic Manager, Diagnostic Imaging Manager, Lab Manager and the Patient Access Clerks. In addition, responsible for knowing / doing all aspects of the Patient Access Clerk job duties.
Duties
Analyze, design and develop accurate, complete and concise training curriculum materials that may be instructor-based, self-study, or computer based for all staff responsible for patient registration.Conducts new hire training and on-going industry and functional job skill training for all staff responsible for registrationAssist in training development assignments that support the overall training design, including creation of training content, job aids, assessment, etc.Use measurement and reporting tools developed for each training curriculum to assess the effectiveness of training including assessments, and feedback from participantsAssist in the administration of all training including but not limited to monitoring of staff attendance, scheduling facilities, coordinating training sessions, evaluation and track of effectivenessConduct initial train-the-trainer sessions for all new training programs and deliver training across multiple audiences, as neededEffectively communicates changes obtained from interactions with other developmental staff.Reviews training materials quarterly and revises as requiredManage and monitor all assignments of compliance testing with the involvement of management.Gathering of correct information to ensure the accurate billing and reimbursement through Patient Financial ServicesCheck the patient's paperwork ensuring that all orders are complete with diagnosis and requested test(s)Obtain identification and insurance information from each patient during the registration processKnowledgeable regarding outpatient registration versus in-patient registrationForwards reports of injury to appropriate agencies on industrial accidents as necessaryRequest cash co-payments, cash deposits and cash payments from each patientAccountable to provide accurate receipts for payment transactionsFiles any necessary department paperwork according to department guidelinesOnsite point person and problem solver for Patient Access, Central Scheduling, and Financial CounselingQuality assurance for assigned areas. Daily MSPQ audits, daily pre-cert audits, weekly registration error clean-up and QA with feedback to employeesPursuit of 3 rd party assistance for Self-Pay patients, 100% of Inpatient Self pay patients assessed for available financial assistance, cases followed and converted to appropriate status as soon as possiblePerforms customer service : patients, families, staff, callers are all greeted courteously. Patients are registered within 15 minutes of arrival; all patients are directed to the correct areas after registrationProcesses payment collection where 100% of all patients expected to pay a co-pay or deductible are asked for their paymentPerforms other duties as assignedOther Info :
Lifting Requirements : Sedentary- Generally lifting not more than 10 lbs maximum and occasionally lifting and / or carrying such articles as ledgers, files and small items.
Job Posted : 12 / 05 / 2024
Salary : $20 - $27
