Box Office-Event Assistant

The Box Office -Event Assistant is responsible for coordinating day of show staff and maintain all box office policies and procedures. This role is highly visible and interacts with ticketing staff, GM, talent bookers, marketing, venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Processing of ticket orders via internet, phone, email, and fax.

·        Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers.

·        Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.

·        Oversee and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event.

·        Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports

·        Perform other duties and responsibilities as assigned by Box Office Manager or other management.

Required Skills And Abilities

·        Skilled in guest relations, phone etiquette, and cash handling in a multi-tasking environment

·        Attention to details, specifically regarding event listing applications

·        Entry level knowledge of basic computer operations, web-based applications and Point of Sales systems

·        Candidate must be able to successfully handle multiple priorities in sometimes high stress situations

·        Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment

Education And Experience

·        Prior Ticketmaster HOST and Archtics experience is preferred

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

·        Regularly required to talk and listen

·        Prolonged use hands/fingers

·        Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

·        Prolonged periods sitting at a desk and working on a computer

·        Noise level in the work environment is usually low to moderate

·        Must be able to lift up to 25 pounds at times.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.