What are the responsibilities and job description for the Automotive Service Writer/Advisor position at ORR AUTOMOTIVE GROUP?
As a Service Advisor you will be responsible for greeting customers and provide an initial evaluation on his or her vehicle to determine the services and repairs needed. The Service Advisor must verify warranty and service contract coverage; prepare estimates and review with customer. The advisor is responsible for writing repair orders and maintain customer records as well as keeping a close relationship with customers .
- Serve as the liaison between the customer and technician to ensure the customer’s needs are understood by the technician and the needed and recommended service/repairs are communicated and understood by the customer.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Present a friendly, professional greeting to customers and help identify, confirm and offer resolution to customer concerns.
- Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
You will be responsible for follow up with your customers, also for maintaining a high CSI (Customer Satisfaction Index)
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $50,000 - $85,000