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Service Advisor

Orr Hyundai & Automall of Russellville
Russellville, AR Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/14/2025

Job Title: Service Advisor

Job Summary: We are seeking a skilled Service Advisor to join our team at Orr Hyundai & Automall of Russellville. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Communicate with customers to determine the nature of their mechanical problem(s).
  • Obtain accurate customer and vehicle data.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
  • Provide estimates for labor and parts.
  • Establish each customer's method of payment.
  • Obtain customer's signature on repair order; provide customer with a copy.
  • Follow up progress of each repair order during the day.
  • Handle telephone inquiries regarding work in process and appointments.
  • Compare final invoice with original repair order.
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
  • Deliver vehicle to customer and answer any questions.

Requirements:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

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