What are the responsibilities and job description for the Service Advisor position at Orr Hyundai & Automall of Russellville?
Job Title: Service Advisor
Job Summary: We are seeking a skilled Service Advisor to join our team at Orr Hyundai & Automall of Russellville. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Communicate with customers to determine the nature of their mechanical problem(s).
- Obtain accurate customer and vehicle data.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
- Provide estimates for labor and parts.
- Establish each customer's method of payment.
- Obtain customer's signature on repair order; provide customer with a copy.
- Follow up progress of each repair order during the day.
- Handle telephone inquiries regarding work in process and appointments.
- Compare final invoice with original repair order.
- Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
- Deliver vehicle to customer and answer any questions.
Requirements:
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
