What are the responsibilities and job description for the Automotive Service Advisor position at ORR HYUNDAI?
Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Assistant to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle visit. Must pay attention to and be a team player. Retaining information is a must
Responsibilities
- Greet customers promptly and professionally, assessing their vehicle service needs.
- Communicate effectively with customers regarding vehicle maintenance, repairs, and service recommendations.
- Create detailed service orders and transmit necessary information to the service department for processing.
- Manage customer expectations by providing clear timelines for service completion and follow-up communication.
- Maintain a clean and organized workspace to enhance the customer experience.
- Collaborate with service advisors and auto service management to ensure timely completion of services.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Communicate with insurance companies and extended warranty companies to file claim.
Requirements
- Previous experience in a dealership or automotive service environment is preferred, but not necessary.
- Excellent customer service skills with the ability to build rapport with clients.
- Proficient in service writing and documentation practices.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- Strong communication skills, both verbal and written.
- Be able to retain information and communicated effectively
Join our team as an Automotive Service Assistant where your expertise will contribute to delivering outstanding customer experiences while assisting the team!
We look forward to welcoming you aboard!
Job Type: Full-time
Pay: $48,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Texarkana, TX 75503 (Required)
Ability to Relocate:
- Texarkana, TX 75503: Relocate before starting work (Preferred)
Work Location: In person
Salary : $48,000 - $70,000
