What are the responsibilities and job description for the Business Solutions Specialist I position at Orrstown Bank?
Maintain a high level of expertise in and understanding of the Business products and services offered to business clients; assist the sales teams in servicing new and existing business customers by providing professional, courteous and efficient customer service; serve as the main support for business customer troubleshooting and issues; conduct functions in support of customer retention, assist sales teams in expanding business portfolio and maintain effective business relationships for customers.
Perform testing of new products and services according to proposed terms and system requirements; ensure products meet regulatory and compliance requirements documenting noted deficiencies; serve as main support for business customer troubleshooting or issues and open service cases with a third-party vendor to find solutions; utilize independent judgment in handling customer issues and concerns escalating to management when necessary.
Maintain an understanding of Business products, services; assist and guide sales consultants in servicing existing and new customers including, but not limited to, QC business documentation, obtaining appropriate customer signatures from Sales and being available for customer support.
Provide input on Business Solutions policies, procedures, risk assessments, audits, compliance, business continuity and budgeting; liaise with internal and external auditors to ensure annual audits, risk assessments, policies and procedures are current and maintained.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel.
Identify where improvement is needed in business sales practices and make suggestions for improvements.
Review pending insight orders/workflows and specific customers’ requests within given time frames and established SLAs to ensure excellent customer service and customer experience.
Work with Electronic Services team in providing high quality support for ACH, WIRE, PP, RDC, Business RDA and other Electronic solutions.
Participate in building, testing and validating of new business products and functionalities.
Performs in-depth analyses of data collection, report details and other technical issues associated with Business products and services.
High school diploma is required; an Associate or bachelor's degree in Business or related field is preferred.
Minimum one (1) year of experience working directly with business customers in new products and services implementation, servicing existing customers and supporting sales consultants.
Excellent verbal and written communication, analytical, computer, troubleshooting, problem resolution and interpersonal relations skills; solid working knowledge of business products and services to include implementation, servicing and support assistance.
If you are interested in this position, please click the Apply Now button and complete the application in its entirety, failure to do so may disqualify your application.
Orrstown Bank is an equal opportunity employer dedicated to a policy of nondiscrimination in all areas of employment. In accordance with this policy all qualified applicants for employment will be considered without regard to race, color, creed, religion, sex, national origin, age, marital status, or the presence of non-job related medical condition or handicap. The information requested in this application is for the purpose of determining abilities and skills required for proper job placement. Filing an application does not assure employment. Federal law required that you provide documents which verify your identity and your eligibility for employment is the U.S. As a condition of employment, you are required to provide such documentation and to sign a form establishing that you are lawfully able to work in the U.S.
EEO/M/F/D/V
Perform testing of new products and services according to proposed terms and system requirements; ensure products meet regulatory and compliance requirements documenting noted deficiencies; serve as main support for business customer troubleshooting or issues and open service cases with a third-party vendor to find solutions; utilize independent judgment in handling customer issues and concerns escalating to management when necessary.
Maintain an understanding of Business products, services; assist and guide sales consultants in servicing existing and new customers including, but not limited to, QC business documentation, obtaining appropriate customer signatures from Sales and being available for customer support.
Provide input on Business Solutions policies, procedures, risk assessments, audits, compliance, business continuity and budgeting; liaise with internal and external auditors to ensure annual audits, risk assessments, policies and procedures are current and maintained.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel.
Identify where improvement is needed in business sales practices and make suggestions for improvements.
Review pending insight orders/workflows and specific customers’ requests within given time frames and established SLAs to ensure excellent customer service and customer experience.
Work with Electronic Services team in providing high quality support for ACH, WIRE, PP, RDC, Business RDA and other Electronic solutions.
Participate in building, testing and validating of new business products and functionalities.
Performs in-depth analyses of data collection, report details and other technical issues associated with Business products and services.
High school diploma is required; an Associate or bachelor's degree in Business or related field is preferred.
Minimum one (1) year of experience working directly with business customers in new products and services implementation, servicing existing customers and supporting sales consultants.
Excellent verbal and written communication, analytical, computer, troubleshooting, problem resolution and interpersonal relations skills; solid working knowledge of business products and services to include implementation, servicing and support assistance.
If you are interested in this position, please click the Apply Now button and complete the application in its entirety, failure to do so may disqualify your application.
Orrstown Bank is an equal opportunity employer dedicated to a policy of nondiscrimination in all areas of employment. In accordance with this policy all qualified applicants for employment will be considered without regard to race, color, creed, religion, sex, national origin, age, marital status, or the presence of non-job related medical condition or handicap. The information requested in this application is for the purpose of determining abilities and skills required for proper job placement. Filing an application does not assure employment. Federal law required that you provide documents which verify your identity and your eligibility for employment is the U.S. As a condition of employment, you are required to provide such documentation and to sign a form establishing that you are lawfully able to work in the U.S.
EEO/M/F/D/V
