What are the responsibilities and job description for the Deposit Operations Specialist II position at Orrstown Bank?
Position Summary:
Perform various tasks including, but not limited to, tax reporting and maintenance, escheat, death notifications, Interest on Lawyers Trust Account (IOLTA) reporting, overdrawn and charge off deposit accounts, conduct resolution of exceptions items identified during the reconcilement process, provide internal support for other business lines and branches via phone and email, Federal Reserve Board Regulation D, Uniform Transfers to Minors Act (UTMA) monitoring, and safe deposit box maintenance; work with the team to identify and implement process efficiencies; provide internal support to other business lines and the branches via phone and emails.
Qualifications:
High school diploma or equivalent plus three (3) years of experience understanding and working with banking regulations in a Deposit Operations support environment; prior experience with Jack Henry banking software preferred. Bachelor’s degree in related field may substitute for experience.
Impressive reading, verbal and written communication, mathematical, computer, problem solving, and interpersonal relations skills; strong working knowledge of Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines.
Core Competencies:
- Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
Essential Duties:
Complete tax reporting maintenance including Savings Bond and promotional interest reported and end of year corrections; report on accounts and property to be escheated; review customer information files (CIFs) when death notifications are received and notify applicable associates and departments for proper handling; perform safe deposit box maintenance and notifications; monitor UTMA accounts to ensure compliance; conduct Regulation D monitoring and notifications; monitor and report on overdrawn and charge off accounts; submit quarterly IOLTA reporting.
Serve as subject matter expert on Individual Retirement Account (IRA) and Health Savings Account (HSA) products; maintain adequate knowledge of regulations impacting, but not limited to, IRAs, HSAs, checking, savings and UTMA accounts, escheat, and estates; retain significant understanding and perform duties of a Deposit Operations Specialist I.
Maintain adequate knowledge of regulations and best practices relating to transaction processing, such as not sufficient funds (NSF), return handling, stop payments, foreign check processing and account garnishments.
Provide ATM/ILT troubleshooting support for branch operations including balance and settlement processes and assist in out of balance conditions for GL balancings.
Identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations; gather additional data and improve one’s understanding about situations or issues then take independent action to create opportunities to resolve or prevent problems.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds.
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
