What are the responsibilities and job description for the Deposit Operations Specialist III position at Orrstown Bank?
Position Summary:
Implement, update and maintain procedure and process documentation; prepare and test for system annual release and regular maintenance events; conduct end of year processing and annual escheatment review; assist management in developing reports; provide internal support to other business lines and the branches via phone and emails.
Qualifications:
Bachelor’s degree in related field or six (6) years’ experience understanding and working with banking regulations in a Deposit Operations support environment; prior experience with banking software highly preferred.
Excellent reading, verbal and written communication, mathematical, computer, organizational, problem solving, and interpersonal relations skills; multi-task with a high degree of accuracy and attention to detail working within compressed time frames while meeting deadlines.
Core Competencies:
- Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
Essential Duties:
Serve as application administrator for banking software including creating and maintaining products and transaction codes, parameter settings, and statement alignment, detail and messaging; implement, update, and maintain procedure and process documentation; prepare and test for system annual release and regular maintenance events; assist in the development of reports for ongoing monitoring of tasks completed by the unit; support management with Bank and department initiatives.
Conduct year end processing including initial generation of tax documents, updating processing calendars and ongoing tax form corrections; perform annual review of escheatment process; respond to audit requests as directed.
Maintain thorough knowledge and understanding of regulations and best practices impacting, but not limited to, Individual Retirement Accounts (IRAs), Health Savings Accounts (HSAs), checking and savings accounts, Uniform Transfers to Minors Act (UTMA) accounts, escheat, and estates; retain significant understanding and perform duties of a Deposit Operations Specialist I and II.
Communicate directly while being respectful; anticipate and respond to the needs and concerns of others; foster long-term learning and development of unit staff giving detailed instructions and demonstrating tasks.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds.
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
