What are the responsibilities and job description for the Electronic Services Specialist III position at Orrstown Bank?
Position Summary:
Lead the team, provide guidance and propose enhancements to work processes; perform multiple functions related to Electronic Funds Transfers (EFTs); support the life cycle of wire and Automated Clearing House (ACH) transfer transactions including submission, processing, and approval; process mobile deposit transactions, audit and daily reviews of wires, critical to the Business Continuity Plan (BCP); support the BCP work schedule that is dependent on work flow and processing requirements.
Qualifications:
High School diploma or equivalent required.
Minimum four (4) years of experience in banking electronic services meeting qualifications, and successful performance of essential duties, of an Electronic Services Specialist II or a combination of experience in Electronic Banking and other banking functions.
Proficient reading, comprehension, verbal and written communication, multi-tasking, computer and interpersonal relations skills; solid attention to detail; adaptable personality with a positive attitude; flexibility working a schedule contingent around processing deadlines.
Core Competencies:
- Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
Essential Duties:
Lead project work efforts that impact the department, the product offering or the Bank; stay current on trends and most recent information to serve as a Subject Matter Expert (SME) on products and services offered through Electronic Services and relevant payment channels.
Write, update and review process and procedure documents to ensure consistent format; lead the information and sample collection efforts regarding preparation for an audit or examination; maintain an up-to-date library of resource material; maintain test scripts to be utilized and implemented in a BCP situation.
Exemplify leadership with an understanding of missions and goals; handle conflict management and dispute resolution with empathy and fairness; show sensitivity to diversity and multiculturalism; synthesize information in internal and external environments; write and speak effectively; state opinions clearly and concisely; ask questions to ensure understanding; exercise a professional approach with others utilizing appropriate tools of communication; use consideration and tact when offering opinions; promote cooperation and commitment within the team to achieve goals and deliverables; understand and demonstrate personal accountability for growth through engagement in learning and development opportunities.
Demonstrate a sense of urgency in accomplishing tasks; respond to requests for service in a timely and thorough manner; do what is necessary to ensure customer satisfaction; attend diligently to details and pursue quality in accomplishing tasks; remain aware and take care of details that might be easily overlooked; check work to ensure accuracy; take personal responsibility for the quality and timeliness of work; handle high workloads, competing demands, interruptions and distractions with poise and ease.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Ability to work and report to the employer’s physical work location(s).
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
