What are the responsibilities and job description for the Loan Quality Control Specialist III position at Orrstown Bank?
Position Summary:
Take the lead as subject matter expert in essential duties of a Loan Quality Control Specialist I and II; guide projects within scope of department; coach and work with the team to identify and implement process efficiencies; deliver internal support to other business lines and the branches via phone and email.
Qualifications:
Bachelor’s degree in related field preferred.
Minimum four (4) years of experience in general accounting with solid working knowledge of loan regulations utilizing Core Banking system within a financial services industry.
Accomplished reading, verbal and written communication, analytical, mathematical, computer, problem solving, decision making, and interpersonal relations skills; solid working knowledge of Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines; be a self-starter and work independently as well as part of a team.
Core Competencies:
- Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
Essential Duties:
Provide subject matter expertise on reviewing consumer, commercial and mortgage loans, along with related documentation, for accuracy of data entered into FIS Horizon; conducting activities related to the verification of each loan with regard to perfecting the Bank’s security interest and lien position of collateral to include, but not limited to, mortgages, Uniform Commercial Code Financing Statements (UCC1 forms), vehicles, life insurance policies, Certificate of Deposits (CDs) and stocks; reviewing compliance with Home Mortgage Disclosure Act (HMDA), Financial Accounting Standard Board (FASB) and higher-priced mortgage loan (HPML) criteria.
Maintain reasonable knowledge of and uphold compliance with Real Estate Settlement Procedure Act (RESPA), Federal Reserve Board’s Regulation Z and Regulation O, flood certification, Customer Identification Program/Customer Due Diligence (CIP/CDD), HMDA, HPML, Home Ownership and Equity Protection Act (HOEPA), Bank Secrecy Act BSA), the Bank’s Employee Handbook and Loan Policy; ensure the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending Policies and procedures.
Provide subject matter expertise on updating pending items and filing documents; monitoring electronic lien filing (FDI) for perfected titles, updates and files; serve as a backup for Deposit QC Specialist; answer and respond to telephone inquiries from branches and customers.
Perform in-depth account research utilizing optical, electronic and paper records to address inquiries, resolve loan related issues and correct records; communicate applicably with others in order to have the necessary maintenance performed to correct loan records.
Organize and present training materials on policy and procedure updates for team meetings; be instrumental in completing and coordinating special lending related projects and system testing and conversions.
Identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations; gather additional data and improve one’s understanding about situations or issues then take independent action to create opportunities to resolve or prevent problems.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds.
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
