What are the responsibilities and job description for the Loan Servicing Specialist II position at Orrstown Bank?
Position Summary:
Serve as subject matter expert on essential duties of a Loan Servicing Specialist I; research discrepancies and review findings with management and vendors; support projects within scope of department; work with the team to identify and implement process efficiencies; provide internal support to other business lines and the branches through phone calls and emails.
Qualifications:
High school diploma or equivalent.
Minimum two (2) years of experience in a loan processing administrative related position within a financial services industry.
Proficient reading, verbal and written communication, analytical, mathematical, computer, problem solving, and decision making skills; solid working knowledge of daily accounting entries, interfacing and balancing, and Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines; be a self-starter and work independently as well as part of a team.
Core Competencies:
- Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
Essential Duties:
Serve as subject matter expert on maintaining records and data entry for all loan types; conducting loan correction maintenance; preparing letters, forms, checks and other documents; executing accurate processing of loan transactions, payoffs, payments and disbursements; processing escrow analyses and disbursements including insurance and tax payments; reviewing exception reports for loans and processing maintenance or transactions; and preparing daily and monthly reporting, remitting and servicing for investor loans.
Maintain reasonable knowledge of and uphold compliance with Federal National Mortgage Association (FNMA (Fannie Mae)), Federal Home Loan Bank (FHLB), Fair and Accurate Credit Transactions (FACT) Act, Bank Secrecy Act (BSA), and the Bank’s Employee Handbook; ensure the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures.
Contribute to the development of team meetings, trainings, policy and procedure updates, and special lending related projects as directed by project leader or supervisor; be instrumental in system testing and conversions; communicate effectively with lenders to answer questions, explain guidelines and resolve customer impacting loan discrepancies while demonstrating outstanding customer service levels.
Identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations; gather additional data and improve one’s understanding about situations or issues then take independent action to create opportunities to resolve or prevent problems.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
