What are the responsibilities and job description for the Customer Service Representative - Hybrid Position position at Orsini - Rare Disease Pharmacy Solutions?
About Orsini Specialty Pharmacy
Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini’s high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind™. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC’s Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs.
Our Mission
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
LIVE IT Values
At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First
Pay Range: $19-$23/hr
Position Summary
Receives inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
Required Knowledge, Skills & Training
Receives inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
Required Knowledge, Skills & Training
- High School diploma or equivalent
- Previous Specialty Pharmacy experience – preferred
- At least 1 year experience in pharmacy or customer service environment, 3 years preferred
Essential Job Duties
- Establish and continually build rapport with patient base
- Monitor compliance/persistence of medications
- Evaluate adverse reactions of patients
- Experience in providing customer service to internal and external customers
- Process and verify patient benefits and pay options as needed
- Refer patients to clinical pharmacist or nurse as needed
- Update tracking logs with order status and shipping information
- Responsible for all data entry into multiple workflow systems for end-to-end order process.
- Ensure timely processing of all patient orders per committed time frames
- Intermediate Knowledge of Microsoft Excel Required
- Ability to work well in a team environment and provide support to other team members
- Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment
Employee Benefits
- BCBSL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement
Salary : $19 - $23
