Patient Advocate

Ortho Northeast is seeking an experienced Patient Advocate Team member.

Primary Responsibilities:

• Answer incoming patient phone calls. Field inquiries regarding patient balances, how claims were processed, update insurance information, etc.
• Read and route explanation of benefits and incoming correspondence to various teams.
• Processing patient payments
• Providing estimates to patients
• Work and comprehend daily excel reports
• Conduct peer audits
• Provide education and feedback to peers, providers and external sources

Experience and Expected Skills:

• Minimum of 12 months of medical office background. Preferably in a physician office setting.
• Ability to read and interpret an Explanation of Benefits.
• Operate patient accounting system after proper instruction to research problems, identify solutions, and resolve conflicts.
• Skilled in decision making and problem solving.
• Skilled in education of others within the organization.
• Communicate effectively, clearly, and concisely with management, physicians, and staff.
• Typing and computer keyboarding knowledge.
• Word, Excel, Outlook knowledge is desired.

Physical and Mental Demands:

· Requires frequent finger/hand/wrist movements and upper extremity dexterity and coordination to perform computer functions, process paperwork, and telephone use.

· Requires constant sitting or standing while using a stand up work station, to perform computer data entry, process paperwork, and telephone use.

• Requires mental alertness, follow-through, recall, and exacting attention to detail for accurately completing review of billing, auditing, process paperwork, correspond with customers both in written and verbal form.
• Requires ability to exercise independent judgment and make appropriate decisions.
• Requires ability to read, understand, and disseminate regulatory requirements associated with accurate and efficient billing practices.
• Requires ability to maintain positive attitude and tactful communication while working under pressure with time constraints, hectic pace, background noise, and frequent interruptions.

90% remote position – but must reside in the greater Fort Wayne, IN area as there are some in office requirements & in-person training.

Must be available during phone hours 7:45-4:45 Monday-Friday

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Profit Sharing
• Paid time off – 3 weeks in the first year
• Short Term Disability
• Long Term Disability
• Disability insurance
• Employee assistance program
• Life insurance
• Wellness reimbursement

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person