What are the responsibilities and job description for the Front Desk Specialist position at Ortho Rhode Island?
Title: Front Desk Specialist
Reports to: Practice Manager
Hours: Monday through Saturday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 8:30pm.
Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in todays evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.
What youll do:
The Front Desk Specialist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The Receptionist also directs vendors and visitors as needed to proper contacts.
Responsibilities/Duties:
Greet patients in a prompt, courteous and helpful manner.
Accurately and expeditiously register and update patients demographic information.
Verify insurance eligibility and benefits and document appropriately.
Obtain and document referrals.
Ability to triage patients and appropriately schedule them.
Notify patients of and collect on copays and past due balances.
Check out procedures including scheduling future appointments and outside testing.
Other duties as assigned.
Who you are:
Qualifications:
High School Graduate or equivalent
Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Discretion to work with confidential information.
Knowledge of HIPAA Regulations
Pertinent job-related experience and Medical Terminology
Bilingual Spanish or Portuguese a plus
What we offer:
Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).
