Coordinator of first impressions (Front Desk)

Job Description

Ortho South is looking to hire a world class, Coordinator of first impressions/ Scheduling Coordinator/Front Desk. Do you like working with people with a positive attitude, who are fun and maybe a little crazy (in a good way)? Do you have a genuine love for people and life? Do you love to smile and have a good time? If so, we want you on our team!

This is a full-time position only and applicants must be able to work 6:45am - 4:15pm, Monday - Thursday as well as some Fridays as needed pelham and Calera offices. Go to our website begin the application process! https://orthosouth.com/

About The Job

Our Coordinators of first impressions and Scheduling Coordinators are customer service superheroes who serve as a practice concierge in greeting families as well as scheduling gurus who help patients keep appointments on the books. Are you friendly, eager, yet calm. Are you able to multi-task and keep on track? Do you keep a smile on your face and in your voice? Do you enjoy celebrating with patients and families? If so, we are looking for you!

Duties & Responsibilities:

• Welcome patients and families into the practice.
• Schedule appointments for patients.
• Answer a multi-line phone with grace and efficiency.
• Manage mailings with accuracy and timeliness.
• Manage communications to patients and dentists.
• The ability to complete all tasks and duties assigned to front office personnel.
• Actively participate as a contributing member of the office staff team to achieve patient satisfaction and office production goals.
• Perform other duties as assigned.
  
  

Company Description

Our highest mission is being the best part of the day of our patients and guests by showing them genuine care and comfort. We bring joy by providing them with beautiful, happy smiles so they can increase their confidence and have a smile they love.

We always want to make our guests feel welcomed and loved - including our patients, parents, vendors and each other. We want to make a positive difference in the lives of everyone that comes into our office and be the best part of the patient’s day.

“Personally, I do not want to show up to the office a single day if the “why” behind what we are doing is not at the forefront of my mind.” Dr. Brandon Boggan

The Ortho South Credo (Credo means I believe)...so I BELIEVE...

Ortho South is a place where the genuine care and comfort of our patients and guests is our highest mission.

We pledge to provide the finest personal service and facilities for our patients and guests who will always enjoy a warm, friendly and relaxed experience.

The Ortho South experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

Service Values: I Am Proud To Be Ortho South

I build strong relationships and create Ortho South guests for life.

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

I am empowered to create unique, memorable and personal experiences for our guests.

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ortho South Mystique.

I continuously seek opportunities to innovate and improve The Ortho South experience.

I own and immediately resolve guest problems.

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

I have the opportunity to continuously learn and grow.

I am involved in the planning of the work that affects me.

I am proud of my professional appearance, language and behavior.

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

The Employee Promise

At Ortho South, our Ladies and Gentlemen are the most important resource in our service commitment to our patients and guests.We value YOU!

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

Ortho South fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ortho South Experience is strengthened.

Our highest mission is being the best part of the day of our patients and guests by showing them genuine care and comfort. We bring joy by providing them with beautiful, happy smiles so they can increase their confidence and have a smile they love. We always want to make our guests feel welcomed and loved - including our patients, parents, vendors and each other. We want to make a positive difference in the lives of everyone that comes into our office and be the best part of the patient’s day. “Personally, I do not want to show up to the office a single day if the “why” behind what we are doing is not at the forefront of my mind.” Dr. Brandon Boggan The Ortho South Credo (Credo means I believe)...so I BELIEVE... Ortho South is a place where the genuine care and comfort of our patients and guests is our highest mission. We pledge to provide the finest personal service and facilities for our patients and guests who will always enjoy a warm, friendly and relaxed experience. The Ortho South experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests. Service Values: I Am Proud To Be Ortho South I build strong relationships and create Ortho South guests for life. I am always responsive to the expressed and unexpressed wishes and needs of our guests. I am empowered to create unique, memorable and personal experiences for our guests. I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ortho South Mystique. I continuously seek opportunities to innovate and improve The Ortho South experience. I own and immediately resolve guest problems. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met. I have the opportunity to continuously learn and grow. I am involved in the planning of the work that affects me. I am proud of my professional appearance, language and behavior. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. The Employee Promise At Ortho South, our Ladies and Gentlemen are the most important resource in our service commitment to our patients and guests.We value YOU! By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. Ortho South fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ortho South Experience is strengthened.