What are the responsibilities and job description for the Bilingual MRI Call Center Agent position at Ortho Sport and Spine Physicians?
Job Description
Job Description
SUMMARY :
Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.
DUTIES :
- Engaging in active listening with caller, confirming or clarifying scheduled MRI appointments
- Utilizing EMR, spreadsheets and given material appropriately
- Answering or making calls out to patients pertaining to MRI
- Scheduling, rescheduling MRI appointments
- Meeting quotas
REQUIREMENTS :
EDUCATION AND EXPERIENCE :
