Patient Care Coordinator (PCC) Bilingual Preferred

Join the Growing Team at Ortho Sport & Spine Physicians as a Patient Care Coordinator!

Are you a compassionate, organized, and patient-focused professional looking to advance your career in healthcare? At Ortho Sport & Spine Physicians, a rapidly expanding orthopedic practice with clinics nationwide, we specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine conditions, as well as sports-related injuries.

We’re looking for a Patient Care Coordinator who is dedicated to delivering exceptional patient care and ensuring a seamless experience from check-in to check-out. If you're passionate about helping others, thrive in a fast-paced environment, and are ready to grow with a dynamic team, this could be the perfect opportunity for you!

What You'll Do:

As a Patient Care Coordinator, you will be the welcoming face of our practice, ensuring each patient’s visit is as smooth and comfortable as possible. Your key responsibilities will include:

• Greet patients and visitors with a warm, friendly attitude, whether in person or over the phone.
• Maximize patient satisfaction by ensuring timely check-ins and efficient use of treatment rooms.
• Manage patient accounts by updating demographic and insurance information accurately in the system.
• Schedule patient appointments and coordinate follow-ups, ensuring continuity of care.
• Communicate with the pre-cert team regarding patient orders and follow-ups.
• Track cancellations and no-shows, ensuring patients remain on track for their care plans.
• Check patients in via our EMR system while verifying insurance and demographic details.
• Assist with referrals, both outpatient and surgical, to ensure seamless patient care.
• Provide patients with appointment printouts and other necessary documentation.

Who We’re Looking For:

• A positive, caring demeanor with excellent communication skills to interact effectively with patients, medical staff, insurance companies, and others.
• Clinical knowledge and an understanding of medical terminology (experience in orthopedics is a plus!).
• Experience working with electronic medical records (EMR) and proficiency in general office technology (fax, copiers, etc.).
• Prior experience as a medical receptionist or in a front desk role in a healthcare setting, preferably in orthopedics.
• Strong administrative and organizational skills with attention to detail.
• Bilingual (English/Spanish) candidates are a plus!

What You Bring:

• Education: High School Diploma or GED (required), with an Associate’s or higher degree preferred.
• Experience: At least 1 year of experience in a medical front desk role, along with a background in customer service.

What We Offer:

• A supportive and collaborative team environment.
• Opportunities for professional growth and development within a rapidly expanding practice.
• The chance to make a real difference in patients’ lives by contributing to their care and recovery.

Our Work Environment:

At Ortho Sport & Spine Physicians, you’ll work in a professional, comfortable office setting where you can focus on providing the best care possible. You’ll primarily be at a desk and using a computer, with occasional light lifting of up to 20 pounds.

Ready to Make a Difference? If you're ready to take the next step in your healthcare career and join a team that’s dedicated to exceptional patient care, apply today! We look forward to meeting you and welcoming you to our growing Ortho Sport & Spine Physicians family.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Columbia, SC 29223 (Required)

Work Location: In person