What are the responsibilities and job description for the Network Support Technician position at Ortho2, LLC.?
Ortho2, a leading provider of cloud-based orthodontic practice management software is seeking a Network Support Technician to join our team. The ideal candidate will have proven experience with network set-up, maintenance, troubleshooting, and a high level of customer service and professionalism.
Responsibilities:
- Provide end user support primarily for Windows PCs and servers, however additional support for Macs and virtualized environments can be expected as well.
- Provide support and consulting for new clients during onboarding and setup period.
- Work with end users and their designates to obtain data that will be converted to Ortho2 practice management software.
- Install, configure, and troubleshoot Microsoft SQL Server, Microsoft server operating systems and IIS.
- Diagnose and resolve hardware issues, network connectivity and application related questions for third party products.
- Test assembled systems using established procedures and standards to verify correct system operation.
- Coordinate activities with other Ortho2 departments as needed to provide
- Occasional travel to customer locations throughout North America for installations and onsite troubleshooting.
Qualifications:
- Associates or technical institute degree/certificate, or equivalent work experience.
- 1-2 year’s work experience in a professional help desk or call center environment.
- Excellent interpersonal and customer service skills needed to work directly with customers.
- Proficient PC troubleshooting and problem solving skills.
- Proficiency with Microsoft Windows operating systems, Microsoft Server operating systems, and Microsoft SQL Server.
- Strong work ethic, attention to detail, and organizational skills.
Hours will be 10:00 a.m. - 7:00 p.m. You may work, in office, remote or a combination of both.
Salary : $18