SUMMARY

Works under the general supervision of the Administrators. Coordinates the activities pertaining to registration and scheduling of pre-operative patients as well as post-operative medical records.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To provide for smooth functioning of the front office area. The duties include but are not limited to the following.
• Opens-up the front office area each morning.
• Registers all patients at front desk.
• Reviews pre-registration information for all patients.
• Directs all incoming telephone calls and all front desk communication activities.
• Organizes front desk work area.
• Orders office supplies as needed.
• Responsible for self-pays (paper work, collecting of fees).
• Completes daily look-up of previous patient visits in computer system.
• Pulls all previous patient records prior to day of surgery.
• Sorts all incoming mail and fill requests as needed.
• Performs mail interoffice delivery.
• Prepares post-operative charts.
• Prepares pre-operative labels/charts for next day.
• Process Attorney, Insurance, and Medical Requests.
• Coordinates H&P and charts retrieval with physician offices.
• Communicates pre-admission information appropriately to anesthesia staff.
• Schedules all surgery cases for surgery center via telephone and fax.
• Types, revises, and distributes all daily schedules.
• Communicates all schedule changes to Anesthesia Staff, OR, RR and Pre-op.
• Assists in preparing post-operative medical records.
• Performs filing of completed post-operative charts.
• Completes all post-operative chart audit reviews.
• Process all credentialing and verification information for the CSC Medical Staff, including PAs and CRNAs
• Maintain credentialing documents for the CSC Staff in accordance with Joint Commission standards.
• Maintain renewals of Medical Staff’s state license, DEA number and malpractice insurance.
• Communicate with surgeon’s office staff to obtain all pertinent information as needed.
• Prepare and distribute written correspondence to surgeons regarding privileging status in CSC.
• Prepare and distribute delinquent operative report notices as needed.
• Closing and locking office at the end of each day.

MISCELLANEOUS DUTIES

• Participates as team member for continuous improvement of office operations.
• Attends regularly scheduled staff meetings and inservices.
• Performs miscellaneous office duties as assigned.
• Fulfill attendance requirements and adhere to time schedule.
• Demonstrate a teamwork approach to duties by taking the initiative to help co-workers perform non-patient care activities with minimal direction or supervision.

CUSTOMER SERVICE STANDARDS

General behavior expectations

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED).
• Previous experience working in medical office.
• Previous experience as a medical secretary preferred.
• Strong customer service orientation.
• Strong telephone communication skills.
• Ability to effectively prioritize work tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

SPECIFIC REQUIREMENTS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIFIC CONDITIONS