What are the responsibilities and job description for the PATIENT SERVICES-PHONE SCHEDULER FULL TIME OR PART TIME position at OrthoAlliance MSO, LLC?
Patient Services - Phone Scheduler
Job description
This position is the first point of contact with our patients. Responsible for incoming telephone calls, scheduling appointments, routing calls in a prompt, courteous, and professional manner. Duties include word processing, filing, faxing, and data entry.
Performance Requirements:
Knowledge:
- Knowledge of medical terminology and organization services.
- Knowledge of staff responsibilities to accurately direct callers.
- Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
- Knowledge of basic math and modern office procedures.
Skills:
- Ability to use multi-line phone system, including transferring calls and paging.
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
- Ability to use spreadsheets and word processing software.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
- Ability to work well under pressure with minimal supervision.
- Ability to elicit appropriate information to route calls to the appropriate person.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
Work Remotely
- No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
- Orthopedics
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
