What are the responsibilities and job description for the PHYSICAL THERAPY FRONT DESK position at OrthoAlliance MSO, LLC?
PHYSICAL THERAPY FRONT DESK - FULL TIME
Become a vital piece of the Physical Therapy team by joining our front desk staff! In this role, you will assist with insurance verification, checking in patients as well as scheduling appointments and answering phone calls.
Full time employment
Monday -Friday 6:45-3:15
Complete Job Description Below
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Position Summary:
Provides clerical, secretarial and receptionist support, independently and with minimum supervision. Performs other diverse duties as requested or required.
Position Responsibilities/Standards:
Position Responsibilities/Standards:
- Must schedule, receive, and direct patients and visitors to the appropriate areas or facility personnel, regardless of race, creed, age, gender, disability without bias or prejudice.
- Must practice ethical responsibility based on the cultural, ethnic and religious beliefs of the patients serve and applicable law.
- Maintains responsibility for general secretarial support functions to ensure efficient utilization of time, impart by scheduling meetings, patients and appointments, maintaining calendars and patient record keeping.
- Screen and refer in-coming phone calls and visitors to ensure that accurate and timely communication is facilitated, and that the facility is presented in a positive manner.
- Coordinate facility correspondence to facilitate on-going communication and efficient operations.
- Maintain appropriate records and filing and archive system to ensure the expeditious retrieval of information so that the staff can accomplish their responsibilities.
- Maintain appropriate levels of office supplies and other materials to allow staff to complete assigned responsibilities and provide for patient needs by submitting approved purchase requisitions.
- Direct workflow to staff as permitted allowing them to successfully execute their responsibilities.
- Must confer with the person most closely associated with the active management of the patient and keep them informed of any additional patient needs and/or treatment modification.
- Demonstrates regard for the dignity and respect of all patients, family members, staff, visitors, as defined in the policy and procedures manual.
- Must respect and understand the patient’s right to treatment and right to involvement in treatment decisions.
- Must maintain proper attendance and punctuality to ensure that the facility is operated in an efficient and cost-effective manner.
- Responsible for performing housekeeping duties of their area by routine and periodic cleaning’ to maintain order and cleanliness throughout the facility.
- Must route records to appropriate patient charts in a timely and extremely accurate manner, assuring confidentiality of all records.
- Maintains master patient index on all patient’s age, sex. And diagnosis in an extremely accurate manner.
- Pulls medical records upon request and completes tracking in an accurate manner, assuring confidentiality of all records.
- Answers telephone in a courteous, helpful manner.
- Will attend monthly meetings as required.
- Will be expected to utilize spare time in work-related activities which contribute to the facility’s needs.
- Will be expected to coordinate efforts to effectively work with others in a manner that is productive.
- Must be able to be depended upon to modify work schedule as required by facility and according to policy
- Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
- Maintains the confidentiality of all current and former patients/charts as required by policy and governing laws.
- Must be able to acquire the skills/functions to perform the job in an acceptable manner within 3 months.
Education/Experience Required:
- Must have a high school diploma or equivalent, in order to have mature reasoning ability required in this facility.
- Superficial knowledge of the reasons for patient care as administered in the facility, some knowledge of physiology, anatomy, neurology, and medical terminology is desirable and would be helpful but not necessary.
- Must posses a basic proficiency in English, spelling and arithmetic.
- Must be able to pay attention to details.
- Must be able to type 40 wpm with 98%.
- This could be an entry level job. However, some medical clerical experience in a hospital, PT department/facility, Nursing home or rehabilitation agency is preferable.
- Must be able to follow instructions and able to organize workload to determine priority of clerical duties.
- Basic computer skills, ability to use copier, scanner, fax systems
Physical Requirements:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
