What are the responsibilities and job description for the Administrative Trainer position at OrthoAlliance?
Summary
This position is responsible for assisting the management team with first line training of new hires within the medical assistant and admin scope of work. This position requires a team member who will be an active resource with the ability to share knowledge and a willingness to educate staff. This position also requires a leader who embraces a team attitude and leads by example.
Essential Duties and Responsibilities
- Serve as first line trainer for new hires
- Teach core competencies and work standards following Standard of Work
- Complete core competency checklist in coordination with assigned manager
- Review job-specific training binder and provide updates as needed
- Provide feedback to new hires and their managers regarding their performance and behaviors based on observations
- Participate in weekly reviews of new hires with their manager for their first 90 days
- Identify resources to help new hires with specific issues
- Coach new hires on how to resolve issues independently as appropriate once they have learned the basic functions of their position
- Be a point of contact for the new hires' first year of employment to assist with questions or concerns
- Other duties as assigned
Certificates, Licenses, and / or Registrations
None
Management Responsibilities
Not responsible for hiring, firing, performance reviews, or corrective action.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must pass a pre-employment criminal background check and drug screen. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Written and Oral Communication
Frequently communicates complex information and interacts with management. May train, counsel and monitor others' performance. Can present, resolve conflicts and address delicate situations. Can motivate and persuade others
Knowledge
In-depth knowledge of concepts, practices and procedures with ability to use in varied situations.
Collaboration / Service Orientation
Has some contact with other employees, professional staff and / or external contacts to give or obtain information or deliver service. Results can affect own functional area.
Decision Making
Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.
Problem Solving
Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
Independence of Action
Work progress is monitored by manager. Follows precedents and procedures. May set priorities and organize work within general guidelines established by manager who is available to resolve problems.
Fiscal Responsibility
Has no budget responsibility.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
