What are the responsibilities and job description for the CLINIC FRONT DESK-Orthopedic Foot & Ankle position at OrthoAlliance?
Clinic Front Desk - Orthopedic Foot & Ankle
FULL TIME: Monday - Friday
Department: Clinic Support Staff
Location: Worthington
Responsible To: Clinic Front Desk Manager
Position Summary
Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.
Position Responsibilities/Standards
FULL TIME: Monday - Friday
Department: Clinic Support Staff
Location: Worthington
Responsible To: Clinic Front Desk Manager
Position Summary
Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.
Position Responsibilities/Standards
- General
- Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Attend required annual in-service programs.
- Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
- Specific Duties
- Meet and greet patients promptly, in a professional and courteous manner.
- Obtain patient information during office hours.
- Provide patients with required paperwork - H&P, Financial Policy, Patient Information Sheet, FROI for Worker's Compensation patients.
- Obtain copies of patients insurance cards, MCO identification cards
- Verify patient insurance coverage is current and correct at each visit
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- Schedule appointments to other specialists as needed.
- Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Answer phones within 3 rings (" Orthopedics Foot & Ankle this is , how may I help you?")
- Handle all calls in a professional manner and direct to the proper individual.
- Check voicemail every hour
- Run schedules, request charts, check in patients and print encounter forms.
- Communication with physicians and clinical support staff.
- All messages must be addressed before the end of the day.
- All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
- Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
- Additional Duties
- Travel to other locations as necessary.
- Confirm and/or reschedule appointments when needed.
- Messages - physician, staff, Rx, off work/return to work/school notes as needed
- Filing as needed - within 24 hours
- Additional duties as assigned by the manager.
- Must have a high school diploma or equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
- Previous experience working in a busy clinic or physician office is preferred.
- Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.
- Must be able to climb, pull, push and kneel.
- Maximum unassisted lift = 25 lbs.
- Average lift less than 10 lbs.
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