CLINIC FRONT DESK

Posting Details

• Posted: April 1, 2025
• Full-Time
• On-site
• Locations
  

Showing 1 location

OSSM Granville OAMSO

Orthopedic Specialists & Sports Med - Granville

2750 Newmark Granville Rd

Granville, OH 43023, USA

OSSM Granville OAMSO

Orthopedic Specialists & Sports Med - Granville

2750 Newmark Granville Rd

Granville, OH 43023, USA

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Job Details

Description

Position Responsibilities/Standards:

General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
  
  

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner. Check in the patients for the appointments using both Nextgen and Phreesia.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit. Including verifying eligibility and insurance in-network
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Be able to review the outstanding balances and explain to the patients the explanation of their balances
• Prep charts based on physician requirements for the appointments. Including medical charts, lab results, follow up MRI reports, Intake medications, last office notes.
• Collect BWC and FMLA paperwork from the patients, collect the fees and ensure the paperwork gets to the right person based on physician.
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• May need to call for testing reports from outside venders needed for the appointments
• Schedule appointments to other specialists as needed.
• Handle all calls in a professional manner and direct to the proper individual.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Scanning documents
  
  

Additional Duties

• Confirm and/or reschedule appointments when needed.
• Filing as needed – within 24 hours
  
  

Education/Experience Required

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
  
  

Physical Requirements

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

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