What are the responsibilities and job description for the Accounts Receivable Representative position at OrthoArizona?
Accounts Receivable Representative
About OrthoArizona:
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.
As an Accounts Receivable Representative with OrthoArizona, you will get to:
- Prepare, review, and submit clean claims.
- Available and able to answer account questions from insurance companies, patients, staff, and providers.
- Identify and resolve patient account billing concerns, requests, and complaints.
- Evaluate patient's financial status and monitor payment plans in accordance with practice guidelines.
- Investigate and review all outstanding A/R accounts to ensure prompt and proper payment.
- Perform various account collection activities.
- Receive, process, and post patient credit card payments.
- Prepare reports to identify and resolve claim and account issues.
- Monitor accounts for accurate billing information and correct accordingly.
- Prepare and monitor patient billing statements.
- Complete appropriate account adjustments with strict adherence to practice guidelines.
- Respond quickly and appropriately to email and telephone messages.
- Complete required monthly audits.
- Keep supervisor informed of all issues and concerns related to patient accounts.
- Compliance with HIPAA, OSHA, red flag rules.
- All other duties as assigned.
- **Using state or federally regulated websites may require personal login credentials.
Qualifications:
- Special Skills, Licenses and Certifications.
- Excellent knowledge of health insurance plans and benefits.
- Good working knowledge of medical office functions.
- Good computer skills.
- Complete and maintain HCP training.
- Understand/Perform training on practice management software and EMR.
Minimum Qualifications:
- High school diploma or equivalent and advanced knowledge of medical office functions.
- Excellent communication skills with accuracy and diplomacy in discussing financial matters with patients.
- Advanced knowledge of billing and coding regulations.
- Excellent knowledge of health insurance plans and benefits.
- Good computer skills.
Preferred Qualifications:
- 1 year previous full revenue cycle experience in an orthopedic practice.
Time Benefits:
- Robust paid time off package including, sick time, holidays, & paid time off!
- Health Savings account company contributions.
- Dental & Vision Calibri (Body) insurance.
- Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you.
- 401(k) with a company contribution profit sharing!
- Pet insurance.
- ID Theft protection & Legal assistance.
