What are the responsibilities and job description for the Clinic Supervisor position at OrthoArizona?
Clinic Supervisor
About OrthoArizona:
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.
As a Clinic Supervisor with OrthoArizona, you will get to:
- Responsible for Day-to-day management and of both front and back-office functions to ensure effective clinical operations while ensuring compliance with all practice policies, MIPS, BPCI or other value-based initiatives, and customer service standards.
- Act as primary on training of new hires on clinical policies and procedures, patient care standards, including cross training of all staff
- Assists Clinic Manager with proper clinical staffing schedules and find coverage when necessary for all provider teams.
- Review, correct, and approve all direct report’s PTO/PST, and timecards in line with the payroll calendar and policy.
- Perform regular 1:1s with clinic staff, provide coaching, feedback, performance reviews as necessary
- Assist clinic manager on documentation for disciplinary action or performance related concerns.
- Partner and regular communicate with other department heads to ensure consistencies in shared duties: ie, Billing, Administrative centers, DME, etc.
- Ensures patient care standards and workflows are completed according to company policy and procedure.
- Be the primary point of contact for any patient escalations or complaints.
- Act as a subject matter expert on practice management and EMR software, assist with necessary trainings surrounding said software.
- All other duties assigned.
Qualifications:
- Medical industry knowledge including medical terminology, insurance terms, etc.
- Working knowledge of computer programs and technologies within a medical office setting
- Excellent written and verbal communication skills.
- High school diploma or GED.
- Maintains CPR certification.
Preferred Qualifications:
- Prior experience in back-office position.
- Staff supervision experience.
Full Time Benefits:
- Robust paid time off package including, sick time, holidays, & paid time off!
- Medical with multiple different plan options.
- Health Savings account company contributions.
- Dental & Vision insurance.
- Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you.
- 401(k) with a company contribution profit sharing!
- Pet insurance.
- ID Theft protection & Legal assistance.
