Demo

Patient Referral Specialist

OrthoArizona
Peoria, AZ Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 4/19/2025
Patient Referral Specialist
 
About OrthoArizona: 
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists. 
 
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees. 
 
As a Patient Referral Specialist with OrthoArizona, you will get to: 
  • After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner, and route calls if applicable. 
  • Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues. 
  • Collect important patient data to ensure ease of scheduling. 
  • Verify insurance is active, and update insurance information as needed prior to scheduling. 
  • Obtain prior authorization and/or referrals in accordance with patient insurance coverage for all patient office encounters and referral orders prior to services being rendered.  
  • Schedule appointments accurately in conjunction with provider protocols and patient’s needs 
  • Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols. 
  • Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.   
  • Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts. 
  • Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.  
  • Meet individual quotas and key performance indicators (KPIs) as well as assist in accomplishing team goals. 
  • Continue to expand knowledge of practice management software as updates occur. 
  • Follow all Standard Operating Procedures. 
  • Understand/Perform training on practice management software. 
  • Other duties as assigned. 
 
Qualifications:
  • Excellent customer / patient service skills 
  • Deep understanding and Knowledge of medical terminology 
  • Working knowledge of computer programs 
  • Excellent written and verbal communication skills 
  • Minimum Qualifications: 
  • High School diploma or GED 
  • Preferred Qualifications: 
  • Prefer one-year medical office experience 
  • Bilingual is a plus. 
  • Basic phone handling skills. Contact Center experience 
Full Time Benefits: 
  • Robust paid time off package including, sick time, holidays, & paid time off! 
  • Medical with multiple different plan options. 
  • Health Savings account company contributions. 
  • Dental & Vision insurance. 
  • Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you. 
  • 401(k) with a company contribution profit sharing! 
  • Pet insurance. 
  • ID Theft protection & Legal assistance. 
 
 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Patient Referral Specialist?

Sign up to receive alerts about other jobs on the Patient Referral Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$74,062 - $95,293
Income Estimation: 
$111,858 - $155,666
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$55,153 - $70,123
Income Estimation: 
$37,598 - $46,086
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$39,690 - $49,584

Sign up to receive alerts about other jobs with skills like those required for the Patient Referral Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Data Entry-Keyboarding Skill

    • Income Estimation: $39,519 - $52,857
    • Income Estimation: $40,197 - $52,073
  • Document Preparation Skill

    • Income Estimation: $40,568 - $58,292
    • Income Estimation: $40,806 - $50,664
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at OrthoArizona

OrthoArizona
Hired Organization Address Mesa, AZ Full Time
Medical Receptionist OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of ren...
OrthoArizona
Hired Organization Address Scottsdale, AZ Full Time
Physical Therapy Technician We’re expanding our multi-specialty orthopedic clinics throughout the Valley and looking for...
OrthoArizona
Hired Organization Address Peoria, AZ Full Time
Surgery Authorization Specialist About OrthoArizona: At OrthoArizona, we are bringing the best together. Our organizatio...
OrthoArizona
Hired Organization Address Phoenix, AZ Full Time
Legal Operations Specialist - Medical Records OrthoArizona: At OrthoArizona, we are bringing the best together. Our orga...

Not the job you're looking for? Here are some other Patient Referral Specialist jobs in the Peoria, AZ area that may be a better fit.

Patient Referral Specialist Imaging

Valleywise Health System, Phoenix, AZ

Referral Specialist

CommonSpirit Health, PHOENIX, AZ

AI Assistant is available now!

Feel free to start your new journey!