Interpreter

Position Overview:
The Interpreter at OrthoArkansas plays an essential role in ensuring effective communication between patients, families, providers, and staff. This position is responsible for facilitating accurate real-time interpretation and written translation between English and another language—helping eliminate language barriers, enhance understanding, and improve the overall patient experience.

Key Responsibilities:

• Interpretation & Translation:
  • Provide real-time, accurate verbal interpretation between patients and clinical or administrative staff.
  • Translate written documents, including forms, instructions, and patient communication, ensuring clarity while preserving the original meaning.
  • Maintain cultural sensitivity and confidentiality at all times during interpretation or translation.
• Patient Assistance & Scheduling Support:
  • Help patients’ complete paperwork and understand medical forms, instructions, and clinic processes.
  • Assist in calling patients regarding clinical questions, imaging appointments, office visits, and surgeries.
  • Answer and respond to incoming patient calls via the company-issued cell phone.
• Coordination & Documentation:
  • Coordinate interpretation services across clinic locations and manage scheduling to meet patient and provider needs.
  • Document patient interactions and language support provided in accordance with clinic policy.
  • Provide detailed billing for interpreter services delivered to workers’ compensation patients.
• Additional Responsibilities:
  • Perform other related duties as required or assigned to support patient care, communication, and workflow efficiency.

Qualifications:

• Education & Experience:
  • High school diploma or GED required.
  • 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Mental alertness and adaptability to work routines in both office and field settings.
• Certificates, Licenses, & Registrations:
  • Required: Certification by the National Board of Certification for Medical Interpreters.
  • Preferred: Additional language certifications or continuing education in medical interpretation.
• Skills & Abilities:
  • Ability to interpret verbal conversations and translate written materials accurately and quickly.
  • Excellent interpersonal and communication skills with a focus on cultural sensitivity.
  • Strong organizational skills and attention to detail in documentation.
  • Flexibility to travel between clinic locations as needed.
  • Commitment to maintaining confidentiality in compliance with HIPAA standards.

Software Skills:

• Basic: Spreadsheet, word processing/typing.

Perks of This Position:

• Meaningful Impact – Help break down communication barriers, making a direct difference in the lives of patients receiving care.
• Culture of Excellence – Work in an environment that promotes kindness, integrity, attention to detail, and lifelong learning.
• Team Support & Flexibility – Collaborate with compassionate professionals across multiple clinics while enjoying the variety and autonomy this role offers.
• Career Growth & Development – Access ongoing learning opportunities in language services, healthcare communication, and patient advocacy.
• Comprehensive Benefits – Receive a competitive benefits package that includes medical coverage, life insurance, 401(k) with employer profit-sharing contributions, paid holidays, and paid time off.

Additional Details:

• Performance Expectations: Deliver accurate, timely interpretation and translation that supports patient care, trust, and safety.
• Professional Development: Engage in language-specific training and stay informed about updates in medical terminology and interpreting standards.

Join OrthoArkansas as an Interpreter and be the vital link that connects patients and providers. If you're passionate about language, healthcare, and helping others feel seen and heard—this is the role for you.