Patient Navigator (Coordinated Care Program)

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization. If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you! OrthoCarolina is currently seeking a Patient Navigator to work with our team at our OrthoCarolina Value Based Services Team in Charlotte. This position is a hybrid position coming on site to the Park Road location one (1) day a week and on-site for monthly meetings. The Patient Navigator provides a support service to OrthoCarolina patients with bundled care packages by providing a common thread that runs through the entire orthopedic or spine surgical journey. The Navigator helps tie together and streamline the comprehensive plan of care for each patient assigned. This role is to serve as a personal guide for the patient. The Navigator works through barriers that might otherwise impact the patient’s ability to receive quality care: physician appointments, facility scheduling, hospitalization, pre and post-surgical needs, medication, home health needs, finances, insurance and bundled payment plans, language translation, and travel facilitation, among others. Other responsibilities may include: Proactively plans out the services required for the patient so the experience is as pleasant and stress-free as possible. Works with the Test and Surgical Scheduler (TSS) to tighten the loop of communication so that every physician involved in a patient’s care is aware of the plan. Schedules all appointments for pre-op and post-op care: OC physician office, medical clearance/testing, patient education, hospital. Works with the patient and clinic scheduler to ensure surgery date and time meets the needs of the patient. Confirms pre-authorizations and medical records. Ensure medical clearance information is included in the overall patient care record. Helps patients control costs, providing resources as needed to help with the journey. Provides medical concierge service that contributes to exemplary customer service for our patients. Ensures that each patient and their care coaches are treated like VIPs, arrives at the right place at the right time, gets prescriptions and equipment as needed, facilitates post-op information and appointments and ensures key milestones are met. Maintains meticulous documentation of the patient’s needs, requirements and care plans. A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include: Competitive salary package Health, Dental, and Vision insurance Health Savings Account Life insurance Short/Long term disability insurance Tuition Reimbursement 401(k) retirement plan Profit sharing plan OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year. Education/Experience: Bachelor’s degree in a health related field – preferred. Relevant clinical experience considered. Three years of Orthopedic experience in clinic, patient education, patient advocacy, nursing, case management, social work, or similar experience. Maintain appropriate certification or licensure for the education held. Employee Type Regular Qualifications Skills Education Certifications Language Work Experience With expert physicians and care providers in locations throughout our region, OrthoCarolina is one of the nation’s leading orthopedic practices and your destination for comprehensive orthopedic care. We bring expertise in the areas of foot and ankle, hand, hip and knee, shoulder and elbow, spine, sports medicine and pediatrics to offer a continuum of care unmatched in our region — and throughout the country. OrthoCarolina. You. Improved.