Billing Associate - Customer Service

GENERAL STATEMENT OF DUTIES:

Position is primarily responsible for the following:

• All forms of patient collections
• Assisting with patient customer service
• Research, correct, and re-bill erroneous claims
• Answer all questions regarding billing procedures and policies of the practice
• Set up and enforce financial agreements and payment plans with patients
• Call patients that owe balances prior to their appointment

Schedule: Monday-Friday 8am-5pm

• 401(k) matching profit sharing
• Health/Dental/Vision Insurance
• FSA/HSA options
• Life insurance/AD&D/STD/LTD
• Paid time off
• Employee Discount Program
• Wellness Program

RESPONSIBILITIES / WORK REQUIREMENTS:

• Correct insurance issues and re-point charges to the correct insurance
• Answer incoming patient billing phone calls, work to resolve patient issues
• Assist the registration department and/or secretaries with any billing/policy related questions
• Research and process patient refunds
• Log and balance all account adjustments on the payment adjustment log, print audit journals, and give to manager at the end of each day
• Process credit cards via telephone or process mailed payments
• Post all actions related to patient inquiries into coded notes in the patient account
• Print all paper claims from the practice management system, organize, mail out as a primary or secondary claim
• Hand over the claims that require medical records or invoices to the proper handler
• Print appointments for the following day, where patients owe balances; call patients and tell them that payment is expected at time of service; flag corresponding accounts for registration/secretaries, to collect payments
• Process all returned mail
• Move accounts through the “Account Collections “module in the practice management system
• Call all accounts that fall into the “call” queue, and log all activity
• Must utilize all available technology to process claims in an accurate and timely manner
• Perform other related duties that may be inclusive, but not listed on the job description

REQUIRED EXPERIENCE AND TRAINING:

• Must have excellent time management and organization skills in order to keep all the above tasks completed in a timely manner
• Working Knowledge of Centricity CPS
• 2-5 years billing and collections experience in a medical office
• Knowledge of medical terminology
• Knowledge of CPT coding and ICD 10
• CPC a plus, but not required
• Knowledge of government, commercial and third party payer regulations
• Experience with electronic and paper claim submission
• Experience with payer websites for claim and eligibility information
• Knowledge of insurance verification process for managed care and workers compensation.

OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you

OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22