Physician Secretary-Pain Management

GENERAL STATEMENT OF DUTIES:

Position is primarily responsible for the day to day management of a physician’s practice. Knowledge of medical office procedures required and the ability to interact with patients, physicians and co-workers required.Certified Medical Assistant preferred.

RESPONSIBILITIES / WORK REQUIREMENTS:

Represents physicians by:

• Ensuring an excellent patient experience from entry to departure
• Properly greeting each patient with a professional and pleasant attitude, check them in and out, and escort them to the exam room, if needed
• Effectively communicating with patients when they make inquiries, by phone or at the office
• Screening and referring incoming phone calls and visitors to ensure accurate, timely, and positive communication, facilitation
• Demonstrating regard for the dignity and respect of all patients, family members, staff, and visitors
• Maintaining proper attendance and punctuality to ensure the office is operated in an efficient and cost-effective manner
• Respecting and understanding the patient's right to treatment and right to involvement in treatment decisions
• Understanding and adhering to all HIPAA regulations regarding patient confidentiality and recordkeeping (written acknowledgement required)

Ensures physician productivity by:

• Managing and maintaining physician calendars as directed

• Schedule patient appointments and physician consultations, professional meetings, conferences, teleconferences, etc

• Call patients to confirm appointments, special tests, etc

• Recording and transmitting phone messages in a timely manner

• Regularly check voice mail and respond before the close of business day unless it requires immediate attention

• Scheduling, receiving, and announcing scheduled patients and visitors

• Screening unscheduled patients and visitors

• Arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.

• Route all patient calls to call center to ensure all patient information is updated

• Ensuring all insurance precertification and benefits verification is collected in advance of appointment to reduce patient wait time

• Accurately entering all patient demographic information and other data

• Collecting required insurance co-payments, patient balances, and properly document if Registration staff unavailable

• Routing charts and records to appropriate areas in a timely and accurate manner

• Ensure that all patient paperwork is scanned into SRS in a timely and accurate manner

• All of the above applies when covering for another physician in the absence of dedicated Physician Secretary.

Surgical Scheduling responsibilities:

• Schedules, re-schedules and cancels surgical patient appointmentsaccording to protocol and physician availability
• Returns all routine patient calls within 24 to 48 hours of initial call
• Returns all urgent calls the same day
• Verifies patient demographics, insurance information, and pertinent medical history during the scheduling process.
• Provides basic pre-operative information/instructions to surgical patients appropriate to the type of surgery that is scheduled
• Understands pre-certification requirements for Medicare, commercial and workers’ compensation insurers and explains and assists patients in meeting those requirements
• Responsible for contacting insurance carriers to obtain surgical pre-certification
• Responsible for all record keeping and paperwork associated with the patient’s surgery
• Updates and maintains the physician daily schedule on the practice intranet
• Receive and process all changes to the schedule and notify the surgical scheduling department of any changes
• Other duties that may be inclusive, but not listed in the job description

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Minimum of 1 year experience in private practice required (3 years highly desirable)
• Working knowledge of GE Centricity a plus
• High school graduate or equivalent
• Pleasant personality and patience is a MUST
• Outstanding listening skills and the ability empathize with others
• High degree of composure and interpersonal skills
• Devoted to teamwork and portraying the company in a very positive manner
• Maintain proper, courteous, and helpful telephone etiquette
• Organized, accountable, self-motivated, and attentive to detail
• Excellent written, verbal , interpersonal and communication skills
• Ability to work under pressure and accurately prioritize problems & initiatives
• Ability to work some overtime during the week to accommodate physician patient schedule as directed
• Experience with computerized scheduling system required
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

ACCEPTABLE EXPERIENCE AND TRAINING:

• Two years related office experience
• Experience and familiarity with prior authorizations and insurance requirements in a specialty and/or surgical setting is highly desirable
• Previous experience in medical office setting preferred
• Knowledge of medical terminology
• Knowledge of multi-line telephone systems

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $21 - $24