What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE (WILLOWBROOK) position at Orthodontic Experts LTD?
Job Type
Full-time
Description
About us :
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following :
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
Job Description :
Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to :
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk-in patients.
This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
Maintain comm-log up to date with all necessary patient / parent communication information.
Review the daily schedule of the clinic for any changes.
Check the daily schedule in advance and fill in any open spots with bondings / adjustments / new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
Review for Bonding approvals
Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
Understand cancellation policy and reiterate it to patients.
Print end of the day reports.
Check collected payments against the report and check all credit card transactions.
Requirements :
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills.
Excellent written and verbal communication skills
Requirements
Working Hours / Location :
Monday - Wednesday 8 : 45am - 5 : 00pm
Thursday - Friday 6 : 45am - 3 : 00pm
2 Saturdays per month
Two 9 : 45 am to 6 : 00 pm shifts per month
305 W. 75th St , Willowbrook, IL 60527
Travel to Burbank, Orland Park and Kedzie
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
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