What are the responsibilities and job description for the Process Improvement Manager position at Orthofix?
Why Orthofix?
Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.
Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.
POSITION SUMMARY:
Develops management process for Bone Growth Therapies Order to Cash organization to support in Vision and Strategy development. Defines and facilitates Continuous Improvement Engine. Responsible for best in class support to the organization to ensure operational metrics are achieved leading to 3-year stretch plan. Must have an understanding of Lean Six Sigma, Health Care reimbursement and how to leverage technology to drive process performance in complex environments.
DUTIES AND RESPONSIBILITIES (essential functions of position):
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- Establish and mature Operational Management process focusing on driving a Continuous Improvement mindset
- Ensure overall Order to Cash Quality Metrics are developed and deployed within the team
- Review and maintain Policies and Procedures for the Order to Cash organization
- Train and develop enablement team to support strategic direction and goal delivery
- Determine resource needs in order to operate department efficiently and cost effectively
- Communicate with other organizational departments (MIS, Operations, Insurance Administrators, Collectors) to maintain efficiencies of the operation and assist in timely reimbursements
- Act as primary liaison between the team members and department head
- Research, analyze and resolve problems which usually require investigation into the issues and requests for corrective action
- Statistical reporting and analysis of Center of Excellence volume and quality control goals to determine problems or trends, apprising management of new trends.
- This position is visible to all associates of Orthofix and must set a good example by demonstrating high performance standards in areas such as quality, attendance, attitude, leadership and productivity
- Regular attendance required
ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:
- Bachelor’s Degree required
- Certified Lean Six Sigma – Black Belt or Project Management certification is preferred
- Prior Process Excellence or Enablement experience
- Strong leadership and interpersonal skills required
- Must be computer literate (PC experience in Windows) to prepare reports and able to navigate effectively and efficiently in the databases (APPX, Oracle and Medicare databases)
- Must be a skilled negotiator as this position interfaces with several departments each day
- Must maintain control of all activities to insure delays are avoided or minimized
- Requires an innovative thinker with excellent judgment and decision-making ability
- Knowledge of the HCFA requirements and other government regulations regarding health care required
- Strong third party reimbursement expertise
- Strong interpersonal skills; ability to motivate, cultivate, and support colleagues in a fast changing environment.
- Ability to adapt to fast changing priorities with ease and confidence while supporting management decisions.
- Ability to prioritize work assignments to meet deadlines and provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency
- Ability to effectively interface with all levels of management and project professional image.
- Exceptional/appropriate verbal and written communication skills required when dealing with both internal and external customers
- Authority and initiative to make daily decisions to increase efficiency and profitability of Orthofix
SUPERVISORY RESPONSIBILITIES:
- No employees report to this position
- Budget planning responsibilities
- Approves purchase orders for departmental forms
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20 lbs.
- Eyesight and hearing must be correctable to standard level.
DISCLAIMER
The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
