Manager, Rheumatology and Infusion

The Manager, Rheumatology and Infusion is responsible for the leadership of the Infusion and Rheumatology teams

and daily operations and workflow including performance reviews, coaching and development of

staff, implementing strategic plans for the team. Responsible for department design, quality of work,

HR related activities including hiring, budget completion, and training and coaching employees.

Leadership Philosophy:

We believe that leadership is a privilege, one that carries the responsibility to inspire out teams to

achieve the vision, how respect for those we serve, and coach our teams and individuals for growth

and development. We place our people first and respect their inherent knowledge and talents by

empowering them to share their ideas and make decisions that achieve high quality care and service

to the patients we serve.

Primary Duties and Responsibilities:

● Aligns work of departments with overall strategic goals of the organization utilizing teams'

strength to effectively and efficiently deliver on key metrics contributing to organizational

success

● Directly manages all clinical team members. Provides guidance, support, and professional

development opportunities for staff. Oversees performance review process; recommends

promotions, and reclassifications. Provides counseling and coaching as necessary

● Communicates program priorities and performance standards

● Builds strong communication and maintains effective working relationships with

administration, employees, vendors, and physicians facilitating collaboration that supports

increased effectiveness and patient satisfaction

● Monitors patient services delivery, including reviewing physician activity data and forecasting

and preparing for necessary changes or changes impacted by patient volume

● Creates annual budget; maintaining the budgeted profit and loss performance of the assigned

business unit

● Manages clinic space planning and allocation

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● Recruits, supervises, and directs staff to ensure the clinic operates in an efficient manner and

that the patients receive high quality customer service

● Plans and initiates process improvement and cost reduction opportunities; identifies and

implements process development in coordination with other departments; standardizes and

creates clinical operations policies

● Works inter-departmentally with team leaders from OrthoIllinois departments to communicate

process changes and identify and address reoccurring errors and target opportunities for

improvement as it relates to Rheumatology

● Collaborates with outside vendors/clients as it pertains to Rheumatology

Competencies:

 Leadership: We lead out teams toward achievement of our mission, vision and values by

demonstrating key values.

 People Development and Management: We inspire and engage with our people for growth

and development and achievement as a team.

 Communications and Interpersonal Relations: We communicate honestly and act

courageously to build connections with our teams and each other.

 Business and Project Management: We are leaders in understanding key metrics and

initiatives that help us achieve our goals.

 Service: We build relationships, keeping our patients at the center of all we do.

 Continuous Improvement: We never tire in our quest for excellence and continuously seek

opportunities to improve.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into

practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation,

Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct

their interactions and decision making. Employees promote and model the service standards to

create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful

and compassionate connections.

Education and Experience Requirements:

 Associates and/or Bachelor’s degree in nursing required

 Unencumbered, active RN License within the practicing state

 Minimum of 1-year experience in a leadership/supervisory role preferred

 Working knowledge of Microsoft and Google Suites preferred

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Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

● Stand, walk, sit for extended periods of time

● Sit, stoop, and kneel

● Excellent vision, hearing, smell, and balance

● Requires lifting, carrying, or moving heavier objects (i.e. pushing or pulling up to 100 pounds

and lifting and carrying up to 50 pounds

● Possess full range of motion in shoulders and arms, including reaching above or below the

shoulder

This description is intended to provide only basic guidelines for meeting job requirements.

Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.