Rehabilitation Registration and Scheduling Specialist

Job Purpose:

The Rehabilitation Registration and Scheduling Specialist is responsible for facilitating the efficient operation of the Rehab department by scheduling patient appointments, documenting needed information following physician scheduling protocols, answering phones, and managing patient records and charts.

Primary Duties and Responsibilities:

• Schedules and coordinates patient appointments in accordance with location and clinician specific templates

• Schedules therapy visits based on medical procedures following provider protocols and established processes

• Greets patients at arrival for their scheduled appointments completing registration process

• Reviews and verifies benefit information with patients

• Monitors scheduling app alerts for assigned location

• Handles reschedules, cancellations and no shows maximizing efforts to recapture patient

• Communicates scheduling and patient changes with appropriate clinic staff efficiently

• Processes incoming and outgoing referrals for assigned clinicians

• Answers phones and assists with patient questions in a kind and professional manner

• Posts payments and co-payments to patient accounts 

• Maintains office supplies and coordinates maintenance of office equipment 

Competencies:

• Service:  We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.

• Change Agent:  We support and contribute to positive change in the organization.

• Communication and Interpersonal Relations:  We communicate honestly and with compassion to build connections with our patients and each other.

• Effectiveness:  We take ownership of work, doing the right thing for our customer and doing it well.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.  Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.    

Education and Experience Requirements:

• High School Diploma or GED 

• A minimum of one year of experience in a similar position and/or performing similar tasks

• Working knowledge of Microsoft Word, Excel, PowerPoint and Google Calendar and Google Mail. 

• Previous with EMR system preferred

Environmental/Working Conditions: 

Working environment is in an office/clinic setting. 

Physical/Mental Demands:  

• Sit or stand for long periods of time

• Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments

• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.

• Finger dexterity, the ability to twist hands/wrists repetitively, pushing/pulling against stiff joints, using a variety of holds; demonstrating exercises, lifting/raising over shoulder height

• Vision (e.g., depth perception, color vision), Hearing (e.g., high pitch sounds, soft or distant sounds) to interact with patients in person and over-the-phone

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve