What are the responsibilities and job description for the Referral Coordinator position at OrthoLoneStar PLLC?
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.
Key Functions:
- Provides excellent customer service to patients by listening and appropriately serving patients
- Contributes to an overall positive work atmosphere through actions and attitude
- Answers phones in a friendly, professional manner
- Relays relevant information to the appropriate internal staff.
- Follows practice procedures for appointment entry, scheduling and rescheduling appointments
- Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
- May be responsible/assist in maintaining referrals in Leading Reach
- Works online appointment requests as delegated by Team Lead
- Works referrals daily by importing to Phreesia
- Be the liaison for Managed Services
- Contacts referring provider offices with confirmation scheduled/rescheduled/cancelled appointment
- Be contact person for referring to providers
- Participates in office meetings and educational activities
- Maintains work area in neat and orderly manner
- Complies with HIPAA procedures
- Other duties as assigned
- All employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.
