What are the responsibilities and job description for the Centralized Scheduler (Part-Time) position at OrthoNebraska?
Job Description
Job Description
OrthoNebraska is adding a Centralized Scheduler to our team!
Now more than ever, there is a rise in on-demand healthcare.
At OrthoNebraska, we strive to make the region's most highly rated orthopedic care easier to access for our patients, whenever and wherever they are!
We stay true to what has made OrthoNebraska so successful, by embracing the journey and providing an unmatched experience.
Come join our team of committed experts working together to support each patient, and each other.
Status
Part-Time
Shift
Days
FTE / Hours
0.5 / 20
Schedule
Mon : 8a - 4 : 30pm
Wed : 8 : 30am - 12 : 30pm
Fri : 8 : 30am - 5pm
Department / Position Details / Duties :
- Schedule appointments for multiple locations and providers, adhering to defined scheduling protocols.
- Provide exceptional customer service to internal and external customers.
- Manage high volumes of inbound and outbound calls in a timely manner.
- Identify customer's needs, clarify information, and utilize resources to provide solutions and / or alternatives.
- Accurately direct internal and external phone calls to the appropriate departments.
- Collect required patient demographic information with accuracy to register patient accounts.
- Direct patients and guests to appropriate settings.
- Utilize interpersonal skills with all customers in the daily performance of duties.
- Work collaboratively within a team environment, as well as other departments, to achieve defined goals.
- Regularly attend and actively participate in meetings.
- Maintain confidentiality and demonstrate respect for patient rights.
Skills Needed :
Position Requirements :
Education :
Experience :
Physical :
Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.
