What are the responsibilities and job description for the Patient Access Receptionist position at Orthopaedic Associates?
Orthopaedic Associates is a fast-paced, 11-physician orthopaedic practice with four locations in Evansville and Newburgh, IN and Henderson, KY. We are seeking a Patient Access Receptionist to support our high-volume call center. We are closed on the six major holidays and employees are eligible for holiday pay and insurance after completing their first 60 days of employment. We provide quarterly uniform allowances and we also offer a lucrative PTO plan and 401k with a matching component.
This position would generally work from our business office in Evansville, IN. Hours worked are generally Monday - Friday, 8am - 4:30pm but there are opportunities to work a modified schedule once training is complete.
The Patient Access Receptionist will be responsible for servicing patient relationships through office communications and provider referrals. This includes answering and directing phone calls, scheduling patient appointments, managing referrals, and utilizing office technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Each level listed below requires additional essential duties, in addition to the duties from the prior level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position would generally work from our business office in Evansville, IN. Hours worked are generally Monday - Friday, 8am - 4:30pm but there are opportunities to work a modified schedule once training is complete.
The Patient Access Receptionist will be responsible for servicing patient relationships through office communications and provider referrals. This includes answering and directing phone calls, scheduling patient appointments, managing referrals, and utilizing office technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Each level listed below requires additional essential duties, in addition to the duties from the prior level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be aware of ongoing health system relationships and affiliations
- Polite and clear phone manner while communicating with patients to ensure their satisfaction
- Maintain patient confidentiality in compliance with company policies and procedures
- Answer all incoming phone calls in a timely manner
- Route calls to appropriate person or department within OA
- Answer basic questions for patients, such as confirming appointments
- Maintain a general knowledge of Epic
- Accurately enter and/or update new information on the patient’s demographics in his/her chart.
- Schedule appointments as requested by the patient, the patient’s referring provider or the Orthopaedic Associates physician
- Create telephone encounters to document patient questions, concerns or requests for clinical staff and physicians to review if the phone nurse is not available.
- Check the patient’s billing status before scheduling
- Utilize paging and secure messaging systems to communicate with providers
QUALIFICATIONS
- Excellent written and verbal communication skills
- Proficient with computers
- Attention to detail
- Ability to multitask and work in a fast paced environment
- Pleasant and cheerful attitude and willingness to assist patients and co-workers
EDUCATION AND/OR EXPERIENCE
High school diploma or GED certificate required.
