What are the responsibilities and job description for the Patient Services Representative position at Orthopaedic Associates?
Orthopaedic Associates is a fast-paced, 11-physician orthopaedic practice with four practice locations in Evansville and Newburgh, IN and Henderson, KY. We are currently seeking a Patient Services Representative to join our team. This would be a full-time position and would be benefits eligible. We are closed on the six major holidays and new employees are eligible for holiday pay and insurance after completing their first 60 days of employment. We also offer a lucrative PTO plan and 401k with a matching component. This position would be required to work from any of our practice locations. Hours are generally Monday - Friday, 8am - 4:30pm. We also offer a modified schedule, working 9 hours four days a week and one 4 hour shift once per week.
The Patient Services Representative will handle all medical record requests from patients, attorneys, insurance companies and other healthcare facilities. They will complete forms including FMLA, disability, return to work forms, etc. The Patient Services Representative will also collect patient pre-payments for upcoming procedures, and handle questions/concerns related to a patient’s account.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain patient medical records
- Process patient and attorney medical record requests
- Assist patients and co-workers in the office, on the phone and via email regarding patient medical records, insurance and account balances including self-pay, collections, and bankruptcy
- Complete Disability and FMLA form requests with patient in office
- Process attorney medical records review requests for the physicians
- Process letter requests from providers
- Review credit balances for billing errors or insurance payment/posting errors and issue refunds as appropriate
- Prepare return to work and return to school letters
- Document insurance information and bankruptcy notices on patient accounts
- Review mail and fax documents related to insurance, billing, patient accounts and medical records
- Perform 30 and 60 day follow up calls on patient statements
- Post patient payments taken in office and over the phone
- Collect patient pre-payments for upcoming procedures
- Maintain patient confidentiality in compliance with company policies and procedures
QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE
High School or GED degree required
High School or GED degree required
- Proficiency with computer software applications including Excel and Word
- Warm and pleasant attitude with a willingness to help physicians and patients
- Must be able to multitask
- Excellent communication skills
