What are the responsibilities and job description for the CALL CENTER AGENT position at Orthopaedic Institute of North MS?
Busy orthopaedic practice seeking a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. The ideal candidate enjoys fast paced environments, can handle difficult situations under stress, is a team player, a multi-tasker and who doesn’t mind stepping outside the box and going the extra mile with helping patients and co-workers.
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index
Knowledge of electronic medical records, insurance terminology, and medical office processes a benefit.
On site - Full-time position
Job Details: scheduling appointments, insurance verification, scanning health information into charts, and referrals
Benefits: Medical, Dental, Vision, 401K with company match, Long/short term disability
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index
Experience
Preferred- Previous clinic and multi phone line experience a plus!
Education
Required- High School or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
