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CALL CENTER AGENT

Orthopaedic Institute of North MS
Tupelo, MS Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/12/2025

Busy orthopaedic practice seeking a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. The ideal candidate enjoys fast paced environments, can handle difficult situations under stress, is a team player, a multi-tasker and who doesn’t mind stepping outside the box and going the extra mile with helping patients and co-workers.

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index

Knowledge of electronic medical records, insurance terminology, and medical office processes a benefit.

On site - Full-time position

Job Details: scheduling appointments, insurance verification, scanning health information into charts, and referrals

Benefits: Medical, Dental, Vision, 401K with company match, Long/short term disability

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index

Experience

Preferred
  • Previous clinic and multi phone line experience a plus!

Education

Required
  • High School or better

Behaviors

Preferred
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

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